Job Description
Permanent Full Time-As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.What you will doImplement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applicationsParticipate in employee educational sessionsReview contracts and employee booklets, and provide interpretation of contract wording to clients and advisorsMeet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims proceduresAssist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting toolAct as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issuesWork with underwriting on review and approval of routine plan changesManage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.What you will bringExperience with Group Life and Health products and processes is an assetHighly adaptable, driven to be your best, and proven initiative.Post-secondary level education or a combination of relevant work experienceA valid driver's license is required and automotive transportationProven experience providing excellent customer serviceAbility to work independently as well as in a team environmentStrong decision making, problem solving skills and analytical skillsProven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environmentExcellent communication skills, both oral and writtenMandarin/Cantonese is considered an assetEffective delegation and follow up skillsProject management skillsPreference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designationIn addition to this the successful candidate will be required to successfully complete the Group Life and HealthPrimer online study course under the Certified Employee Benefits Specialist Program-The base salary for this position is between $54,500 - $81,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply today!Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridRequisition ID: 1552Category: Sales and Business DevelopmentLocation:Vancouver, British ColumbiaDate: Jul 25, 2024If you are not finding suitable opportunities now, please click below to join our talent community!Canada Life
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