Job Description
Company: ClaimsPro LPAdministrative Assistant - FT/Temporary - In Office (Abbotsford BC)Role Summary:Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.This is a 6-month temporary position.Salary Range - $35k - $45k per year.ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients.The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office (Excel) file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.Responsibilities:Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines,A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner,Professional telephone manner and excellent communication skills both written and verbal.Ability to problem solve and work well independently and in a team environment,Strong organizational skills with an ability to re-prioritize tasks and manage time effectively,Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization,Ability to work well under pressure and maintain composure in a fast paced and changing environment,Maintaining applicable information and data entry within internal claims management software.Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files,Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster,Collating reports and statementsProcessing client invoicing for claims and prepare files for closure,Administrative support to the branch manager and administrative supervisor as needed,Reception relief answer phones and forward calls in a timely, professional and efficient manner,Other duties as assigned.Qualifications & Experience:Grade twelve diplomaA post-secondary diploma in Office Administration will be given preferenceInsurance industry experience is an asset; preference will be given to those with claims or adjusting experienceLevel 1 Insurance License or completion of courses within CIP Program, also given preferencePrevious experience within a dynamic team will be given preferenceExperience in an administrative support environment is preferredPrevious experience within a dynamic team will be given preferencePreviously demonstrated ability to execute high attention to detailDemonstrated ability to manage changing priorities and proven organizational skillsDemonstrated behaviors showing initiative behaviors and follow-up skillsDemonstrated ability to maintain a high level of confidentialityDemonstrated professionalism and work ethicProven ability to contribute to and work well within a team environmentIntermediate experience with Word and Excel are requiredAll other computer applications –must have the aptitude and ability to learn as requiredAll prospective employees must pass a background checkEnvironment/Working Conditions:SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.Unsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.SCM Insurance Services
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