Job Description
Dear Partner, Good Morning , GreetingsfromNukasanigroupInc!,Wehavebelowurgentlongtermcontractprojectimmediatelyavailable for****IT Customer Relationship Manager, Richmond, VA, Hybrid**** need submissions you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details, immediately. If you are not available, any referrals would be greatly appreciated.Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you. **Candidate Submission Format - needed from you** Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start, if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name, Location Last 4 digits of SSN Country of Birth Contractor Type DOB: mm/dd Home Zip Code Assigned Job Details **Job Title :**IT Customer Relationship Manager **Location:** Richmond, VA, Hybrid **Rate : Best competitive rate** ****local candidates required due to onsite requirement** ****first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions** **This position requires onsite 2 days a week with 3 remote *Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking **Contract to be extended beyond 6/30/24, likely by 6-12+ months Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. • Responsible for building and maintaining relationships with assigned business partners. • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. • Managing escalations related to technology procurements, projects and service delivery requests. • Identifying, championing, and communicating customer needs. • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. • Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills to Partner with Districts: • Bachelor's degree or six (6) years or more of related experience. (6yrs) • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) • Ability to connect strategy to execution; Strategic thinker. (10yrs) • Experience in Product Line planning, development and management. (10yrs) • Understanding of VDOT's Organization Structure to include Districts and Central Office. Skill Required / Desired Amount of Experience Bachelors degree or six (6) years or more of related experience in a role within Information Technology.Required6Years Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)Required5Years Strong communication skills in writing, speaking and presenting with leadership of all levels.Required10Years Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.Required10Years Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.Required10Years Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.Required10Years Ability to connect strategy to execution; Strategic thinker.Required10Years Experience in Product Line planning, development and management.Required1Years Understanding of VDOT's Organization Structure, how VDOT and VITA interact.Desired3Years BRMP CertificationHighly desired Thanks and Regards **Harish** Talent Acquisition| Nukasani Group | 1001 E Chicago Ave, Unit B 111, Naperville IL 60540. Email: recruiter3@nukasanigroup.com| Direct: | 630-593-9191| People, Process, Technology Integrator. An E-Verified Company.SnapX
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