Job Description
Position Title: IT Help Desk/Desktop Support TechnicianClassification: Non-exemptReports To: Office ManagerHours: Part-Time (10 hours week)Location: Denver officeCompensation: $18 to $20/hr.Position Summary:This part-time position provides basic technical support for company end users. Responsibilities include software installation, diagnosing, repairing, and upgrading office PC equipment to maintain optimal workstation performance. The candidate will also provide support for the company’s software applications and troubleshoot issues over the phone and email as necessary.Essential Duties and Responsibilities:Provide user support and perform basic systems administration tasks.Manage helpdesk tickets and assist end users.Document and track trouble tickets; coordinate hardware repair and maintenance.Assist in testing new systems and perform scheduled upgrades/system patches.Handle desktop tasks for new hires and terminations, including PC builds and configurations.Maintain printer toner supply and handle signature maintenance via script.Distribute Email/Web Policy updates and perform daily updates to the Agency Management System.Provide occasional Microsoft Office training to in-house employees.Qualifications:Education and Experience:High School diploma or equivalent.Experience supporting Microsoft operating systems and applications.Basic understanding of IP networking and Internet.Good verbal and written communication skills.Demonstrated ability to provide problem-solving and troubleshooting support.Customer service skills.Required Job Skills:Good communication skills, including listening, speaking, and writing.Professional and personable interpersonal skills.Ability to work independently with moderate supervision and follow directions.Ability to work well in a team environment.Basic computer literacy for correspondence, data entry, email, Internet, spreadsheets, and accessing company data.Dependability and promptness.Organizational and time-management skills.Physical Requirements:Communicate verbally and listen for instructions.Occasionally lift and/or move up to 25 pounds.Powered by JazzHRBuckner
Apply
Go Back