Job Description
Romeo, MICUSTOMER SERVICE REPRESENTATIVEAre you a customer service professional that prides themselves on great customer service and wants to work in a fun and fast-paced environment? Are you looking for a company that gives you opportunities to grow and expand your skillset? If you answered yes then you might be what we are looking for!Who We AreEstablished in 1997 Metro Electric Engineering Technologies is a family-owned and operated electrical contracting business performing electrical construction services in Southern Michigan for the commercial and industrial industries, along with service work in residential communities. Metro Electric takes pride in employing high-quality individuals. Our team provides quality workmanship with exceptional services, honesty and integrity.The Customer Service Representative will be responsible for answering calls and communicating any dispatch change times.What We OfferCompetitive Pay $18 - $22/hrMedical, Dental and Vision InsuranceCompany Retirement PlanPaid VacationPaid HolidaysGrowth OpportunitiesAwesome Team Culture!What You Will DoAnswer phonesCommunicate any dispatch change timesPrepare permits and set up inspections for generator & service workFollow up on pending service quotesUpdate tracking reports for agreements, customer follow ups, stocked parts & GQ demographic sheetsUpdate meeting minutes & permit log dailyCoordinate gas meter upgradesSend Thank You notes for generator quote follow upsWhat We Want From YouHigh School Diploma or equivalentHours - 8/8:30 am - 5 pm2+ years of experience in home services (electric, plumbing, HVAC, windows, doors, etc.)Responsible, takes initiativeExperience working in a high-call volume environmentProficient in Microsoft Office (Word, Excel, Outlook)Great communication skillsProfessional and customer-focused personalityWillingness to learnService Titan experience preferred, not requiredAt Metro Electric, we treat you like family! We’re a family business, and we treat every employee like family. We’ve built our company around teamwork, respect, and personal growth. We want all our employees to be happy and successful, so we take a genuine interest in every person on our team, and we strive to help them achieve their personal and professional goals. Are you ready to join the Metro Electric family? Apply today!We are an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or Veteran status.Powered by JazzHRMetro Electric
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