Job Description
Operations ManagerWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are currently seeking enthusiastic and forward-thinking candidates to provide and manage the on-going operational support to our large Defence clients. You will work closely with multiple teams in order to ensure the highest level of customer support and satisfaction within the dynamic defence industry.About youResponsibilities and Accountabilities:Serve as the one of the key point-of-contact between Fujitsu and the client regarding service delivery.Lead, motivate and develop team leaders and technical service staff to support business capability.Actively lead and manage operational matters to ensure high priority incidents are resolved, escalated and communicated in a timely manner.Act as the escalation point for the Operations support teams for major incidents and problems including on call.Lead and regularly contribute to the continual improvement of Service Delivery standards and practices for the customer contract and community.Provide leadership and initiate or undertake meetings with clients and customers, service delivery management and other stakeholders to inform on major incidents and problemsPrepare an, provide regular feedback on performances and assist Team leaders in developing training plan.Requirements and Experience:Demonstrated knowledge of a range of infrastructure technologies or demonstrated knowledge of service management in a large and complex environment of similar scope/scale to DefenceMinimum of 4 years experience in an IT Service delivery and/or leadership roleSound understanding of ICT and network topology and technologies within the Defence environmentSound understanding of ITIL best practice and ISO Quality Standards or ITIL v3 Foundation certifiedDemonstrated knowledge and experience in leading a team of technical personnel for at least 4 yearsStrong oral and written communication skillsProfessional presentation skillsExcellent customer service skillsAbility to manage customer and stakeholder relationships effectivelyUnderstanding of the CIOG and Defence administrative processes and proceduresMust hold current or reinstatable NV2 Clearance!Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in-class reward and recognition programs flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing Oceania.Purpose@fujitsu.com.If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.For Security Cleared Roles - PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).Fujitsu
Apply
Go Back