Job Description
Job DescriptionAPPLICATION SUPPORT & AUTOMATION INTEGRATION OFFICER – Change & Innovation SUPPORTThe Application Support team is part of the IT department that monitors and maintains the efficiency of our business applications. They are experts in optimising and building business processes and in supporting our end users, which are both our employees and our credit card customers.The focus of this role will primarily be to assist the Application Support team with new ideas for change and innovation, and to implement automation in order to reduce manual efforts.The Application Support & Automation Integration Officer reports to the Head of Application Support & Automation Integration.ABOUT THE JOB l What will you do?As Application Support & Automation Integration Officer, you will be responsible for the following activities:Providing software/business application support in a cross-functional delivery model (DevOps)Performing analyses on software application functionality and suggesting improvementsEnsuring effective front-end and back-end functionality of applicationsCollaborating with software development engineers, testers, business analysts and internal/external users to improve application performanceManaging code migration across environments to ensure continued and synchronised functionalityEstablishing the root causes of application errors and initiating resolutionsDocumenting configuration changes and processesMonitoring application performance metricsProviding support to customers and colleagues in business departmentsABOUT YOU l What’s your background?Vocational training or diploma in Information Technology or similar fieldMin. 7 years of relevant experienceIn-depth knowledge of SQL serversExperience with change managementProficiency in the following:archiving (e.g. Documentum)customer communication (e.g. xPression)workload automation (e.g. Automic)core banking – T24 ApplicationKnowledge of MFT/FTPKnowledge of the Pega platform would be considered as a strong assetUnderstanding of credit cards and deposit accounts would be an advantageAbility to learn, understand and apply new technologiesWHAT WE EXPECT l What are your skills?A proactive and reliable team playerAbility to deliver results within defined timeframesStrong analytical skillsGood customer and service orientation skillsAbility to learn, understand and apply new technologiesBe accurate and detail oriented while keeping the big picture in mindAble to work independently with minimal supervision, also under pressureFluent English is a mustWHAT WE OFFER l What advantages will you have?Competitive compensation packageAttractive benefits as part of the banking collective agreementWide range of additional advantages such as language courses contribution, health initiatives, employee travel insurance, preferential conditions for Advanzia products, etc.Training and development initiativesDynamic and international environment #TeamAdvanziaParticipation in various Corporate Social Responsibility (CSR) projects as part of the bank’s Advanzia Plus initiativeWhere you will be workingLocated in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 200 employees from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural environment.Looking for a new professional challenge in a fast-growing company?Apply today and send your CV and motivational letter in English via jobs.luClick here to find out more about your career opportunities at Advanzia Bank.Jobs.lu
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