Job Description
DESCRIPTIONAt Amazon, every position offers the opportunity to influence business decisions and shape the future of E-Commerce across globally. As part of the Worldwide Fulfillment team, your role as a leader is pivotal in pioneering new ways of thinking, designing, and delivering innovative solutions impacting customers across the world.Collaborating with a diverse set of stakeholders across the business, you'll continuously explore and implement new strategies to enhance our operations. Your research and analysis will be driven by a focus on the long-term vision of Amazon, ensuring that we stay ahead in the fast-paced world of global logistics.This is your chance to make a significant impact on some of the most exciting new initiatives that are defining the future of Amazon's Worldwide fulfillment operations. Join us in creating a world where we deliver smiles to customers worldwide, every day.Key job responsibilities- Manage a team of 6 risk/program managers and customs brokers to meet the operational KPIs.- Build efficiency in our transportation network across borders to reduce cost, improve speed and reliability- engage with brokers regularly and work on bringing positive customer experience- look around the corner and work towards innovative solutions using data and research to address wider challenges in your organisation- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations- Work alongside senior leadership to establish and prioritise improvement programs, seeing them through from start to finish- Enhance compliance and operational performance on every program in partnership with your stakeholdersAbout the teamAmazon Worldwide Fulfillment team innovates, builds, and operates cross-border e-commerce shipping, fulfillment, and customs capabilities to enable global growth. The team manages Amazon's global delivery offering across 200+ countries, serving a diverse and unique set of customer needs.As a people leader of customs and compliance org, you will be the single threaded owner to lead the customs brokerage operations and cross border compliance working with both Amazon Trade compliance team and also external govt. entities. You will manage a team of 6 program/risk managers working closely with global carriers and brokers. You will work independently to launch projects in a fast-paced and dynamic environment.Cross-border B2C is a foundational piece of Amazon's international consumer business, serving customers across 190+ countries. The uniqueness of this team is the impact that we create to millions of customers across 190+ countries. Not every time in one's career one would get an opportunity to serve customers across the world. EU Global Mile Operations team has a startup culture, where we think new, own and innovate on behalf of our customers. we are never afraid of experimenting and failing fast whilst being right a lot. We want to be knows as a team that is reliable, trustworthy and thinking long term for our customers and businesses.Define the goals, roadmap, and planning for optimizing inventory placement to reduce Cost to Serve and improve Speed in the AWF network from EU and UKPartner with worldwide Amazon Trade compliance and Business teams, Customer Experience team, carrier managers and to drive the programs across all lanes.Influence without authority and peeling the layers and identifying the right inputs would be key.Define goals, metrics and roadmap for reducing the defects being generated in the Amazon and carrier export network ensuring great customer experienceDevelop mechanisms to simplify the processes and identify root causes and drive improvement plansBASIC QUALIFICATIONSSignificant experience of Ops, Program or project managementExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipMaster's degree in Management/MBA, Supply Chain, Logistics or TransportationPeople Management experiencePREFERRED QUALIFICATIONSExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipMaster's degree in Management/MBA, Supply Chain, Logistics or TransportationPeople Management experienceAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon
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