Job Description
Company DescriptionAt Valeo Foods UK, we're the creative force behind an array of beloved brands spanning indulgence, innovation, and tradition. From the iconic crunch of Kettle Crisps to the pure sweetness of Rowse Honey, and the rich heritage of Matthew Walker puddings, our portfolio reflects our commitment to quality and diversity.But that's not all – our family of brands extends further, encompassing an exciting array of products and experiences. Whether it's the Wild West flavours of New World Foods, the nostalgic joy of Barratt sweets, or the timeless appeal of Metcalfe Popcorn, each brand carries its own unique story, flavour, and charm. Join us on a journey where passion meets flavour, crafting experiences that bring people together and delight taste buds.Job DescriptionWe are seeking a detail-oriented and motivated Sales Administrator to support our sales team at Wallingford on a 9 month Fixed Term Contract. The Sales Administrator will be responsible for ensuring smooth and efficient operations within the sales department, managing customer inquiries, processing orders, and providing exceptional customer service.Daily production of stock queries/stock at risk reports to identify potential shortagesNotifying customers and NAMs regarding upcoming shortages using above reportWeekly meetings with production/planning representative regarding bulk curd and sauces SKU’s to ensure customer lead times are metOrder processing for all Valeo Foods brands received via EDI, email and phone using IFS system (cover required from 13:30-17:00)Liaising with 3rd party warehouses regarding issues with orders and deliveries.Invoicing of products held in and supplied from other warehouses (e.g. Balconi) using IFS system and external customer portals.Use of external systems (e.g. warehouse portals and delivery tracking sites) to monitor deliveries and deal with any issuesCommunicate with customers in a timely manner regarding delayed or short deliveries to ensure they get the best possible serviceUse of different customer portals to confirm orders, send invoices and book in deliveriesDeal with customer queriesAssist the Sales Admin Team with all aspects of order management and customer serviceProvide administrative support to Sales Account Managers when requiredQualificationsExcellent communication and data entry skillsMethodical approach to work, high level of attention to detail and problem solving skillsWorking knowledge of Microsoft Excel, Outlook and Word an advantage.Good organisational skillsGood written and spoken English due to being a customer facing role.Friendly and outgoing personalityTeam playerAbility and confidence to work independently (role likely to include some working from the office and some working remotely)Additional Information25 days holiday, plus bank holidaysMatched pension schemeDeath in serviceCycle to work schemeCanteenRetailer discount platformStaff discountAnd plenty more!Valeo Foods
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