Job Description
Purpose :The incumbent is responsible as direct and main contact for the timely and accurate delivery ofClient support for all fund administration requests and project execution.Primary responsabilities :Main contact for fee related requests of clients representative FA for onshore and offshorefunds in Luxembourg.Ensure a high quality of service delivery by monitoring via the Fee Management ApplicationMonitoring Fee setup in Fund accounting system vs Fee Management ApplicationResponsible for the oversight review on FA Malaysia on the invoice payment process.Direct and main contact for fund administration fee requests of dedicated clientsEnsure the accuracy, timeliness and completeness of all fund administration related Clientrequests.Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needsand expectations.Support the establishment of an environment of continuous improvement that assesseworkflow, processes and procedures on an ongoing basis, ensuring maximum efficiencyand quality within the Client deliverables.Ensure that all Client information are documented and archived and updated on a regularbasis (prospectus, fee agreements…)Continuously identify opportunities to enhance our service and value proposition for ourclients.Stay current with external environment that governs and influences the business.Support to Purple layer as per SLAAudit Coordination for FA related topicsExperience :Post secondary education with an accounting/finance or business concentration orequivalent experience. * 06-10 years financial services industry experience in an operations environment.Interpersonal and networking skills with a proven track record of dealing with clients,management, colleagues and staff. * Good communication, presentation and negotiation skills.Good innovation and change management orientation.Good business acumen and profit orientation.Risk management and mitigation focus.Proven organizational and time management skillsTrack record of developing and implementing innovation and change.Language: fluent in English & French. German or Italian is an advantage.Skills :Business AcumenCustomer FocusInnovationDriving for ResultsLeadershipContinuous ImprovementTime managementDecisive JudgmentAutonomousProblem solvingWorking Conditions :Incumbent must strictly adhere to established departmental standards, policies andprocedures * Follow company internal policies and proceduresEnsure that information to customer follow company internal policy and proceduresAble to work on flexible shifts (if necessary)Able to work under pressureAble to work independentlyAbility to solve problem in an effective mannerIf you are interested in this opportunity, please contact us at or by phone at +352 20 61 04.BlackRidge Group
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