Job Description
Join the largest private IT employer in Quebec! Are you passionate about IT? Do you know technical issues inside and out? Does the idea of joining a team that serves more than 50,000 employees, and giving them outstanding service every day, intrigue you? Do you want to be part of a unique IT team and community? Do you want to grow and evolve with our training programs and manager support? Are you available to work during the day, evening and weekends if needed? It's time to share your talent! More specifically, you will be required to :Provide exceptional technical support over the phone to colleagues who need your IT expertisePerform diagnostics of technical problems while encouraging first-contact resolution and managing incident life cyclesDocument all technical actionsHelp resolve incidents, prepare IT equipment and provide user services through one of our IT counters.What we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment*Benefits apply based on eligibility criteria.What you bring to the tableDiploma of Vocational Studies (DVS) in IT or equivalent trainingClient service experience and determination to deliver a distinctive user experienceKnowledge of French is requiredKnowledge of computer hardware, peripherals, printers, mobility, telephony, specialized software, messaging, networking and communications managementWe don't just offer you a job. We offer you job satisfaction. There's a difference.#LI-HybridAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job Family Information technology (FG)Desjardins
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