Job Description
Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.MAIN RESPONSIBILITIESCUSTOMER EXPERIENCE / BUSINESS MANAGEMENTDeliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)Satisfy Customer’s needs with cross-selling products.Completion of all BeKIKO dossiers, quizzes and training elementsUpdate Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.PROCEDURES & POLICIES EXECUTIONGuarantee that store is compliant with all KIKO standardsGuarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.Guarantee the constant updating on market trends.Minimum 1-2 year of experience in a similar role – either Fashion or BeautyStrong knowledge of beauty products and trendsExcellent communication and customer service skillsAbility to work in a fast-paced retail environmentFull Flexibility to work evenings, weekends, and holidaysProven ability to meet sales targetsExperience in conducting product demonstrations and applying makeupKnowledge of skincare routines and techniquesAbility to maintain a clean and organized work areaKiko
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