Job Description
Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?Your employee benefits include:Hybrid working optionsA secure full time and permanent job opportunityA generous company paid life insurance and super plan.Recognition and reward programs that acknowledge great work.Diverse business with multiple career pathways - we have over 30% internal mobility.Job DescriptionPaying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL's Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct.Working in the Retail Claims Lumpsum team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL's claims philosophy, claims procedures, policy wording, and within stated authority limits.In this role you will,Independently manage a portfolio of claims end-to-endActive engagement of key stakeholders to deliver timely outcomes for customersAssess, analyse, calculate and finalize claims payments in a timely and accurate mannerProvide exceptional customer service including management of claims, communication and inquiriesLiaise with internal and external stakeholders, to ensure the timely and quality management of claimsParticipation in case conferences, peer case discussions, instructing third party service providersQualificationsTo be successful in this role you will have,Demonstrated experience in a similar position involving lump sum, trauma, critical illness, injury, TPD or death claimsRetail or Group claims case management experience - highly desiredAbility to build rapport and empathy with customers during difficult timesPassionate and driven with a natural willingness to continue to learnAdditional InformationApply nowIf you would like to apply or refer a friend please click on the relevant button and follow the instructions.Please noteApplicants must be an Australian or New Zealand Citizen or Permanent Resident to apply.Shortlisted candidates will be required to undergo Police and Background checks as part of the recruitment process.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.TAL
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