Job Description
We are , one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers. We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.At , our Customer Service (CS) team isn't just a department—it's the heart of our organisation. Often dubbed our pot of gold, the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.RequirementsDeal effectively with customers on a daily basis in a polite and professional mannerRespond to emails efficiently, follow up with calls as requiredEnsure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codesResponsible for review of reprinted jobs prior to dispatchTracking deliveries with courier service and recording relevant informationManaging returned jobs via courier serviceAccurately log all calls throughout the dayDeal with immediate contact channels on a daily basis i.e. calls, chat service, social mediaRespond to reviews on TrustpilotSkills:Demonstrate good telephone manner, understanding and empathy skills.Ability to apply common sense understanding to carry out detailed written or oral instructions.Must have a high level of accuracyAble to demonstrate initiative and ability to prioritiseAbility to work within a fast paced environmentAble to effectively multi-taskBenefits22 days holiday rising to 25Staff discounts & Friends and Family discountsBreakfast and drinks providedCharity day per annum supportedSummer and Christmas PartiesStreet food daysAccess to Perkbox portalPrinted.com
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