Job Description
Title: Service Desk AnalystLocation: Estherville, IowaType: Direct HirePay: $20-22/hr ($40,000 - $45,00) Hourly position, but it is 40 hours per week and includes benefitsJob Description:The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS) at Iowa Lakes Community College. This includes all equipment from the network's edge to the end user and a wide range of computer and audio/visual peripherals including projectors, displays, document cameras, audio amplification, and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems.Key Responsibilities:Provides excellent customer service to all Iowa Lakes Community College staff and studentsInstall, supports, and repairs College computers, peripherals, software, and educational technology equipmentInterfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technologyTravels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipmentObserves and reports equipment performance deficienciesPromotes self-service and coaches end users to use self-service when remote or desk side visit could have been avoidedProvides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.Provides set-up, operation, and teardown of AV support for miscellaneous college eventsMaintains confidentiality for students, faculty, and staff profilesEstablishes and maintains strong working relationships with colleagues, staff, administrators, and the publicPossess strong organizational skills and high attention to detailExhibits excellent written and verbal communication skillsDisplays a positive, friendly and respectful attitude towards clients and co-workersMaintains a safe and clean environment by keeping workstations neat and organizedSkills and Qualifications:Excellent customer service and over the phone skillsCompTIA A+ CertificationAssociates Degree or Certificate/Diploma in Computer Science1-3 years experience in desktop support, A/V, educational technology, or a related fieldComputer knowledge: Microsoft Word, Power Point and Excel, MAC operating system, and Adobe Flash Media LivePreferred Education/ExperienceComp TIA A+ CertificationInfoComm CTS Certified Technology SpecialistExperience supporting Higher EducationValid driver's licensePhysical DemandsPerforms 5 hours of an 8-hour workday in a sitting position behind a deskOccasional standing, pushing, pulling, grasping, crawling, and climbingFrequently reaches and views on computer equipmentConstant sitting, walking, repetitive motion, talking, hearing & data entryAbility to identify and distinguish colors, close quarters and distance focus capability and judge depth perceptionLoads SMG vehicle with parts and machines to deliver to client locationsDelivery of office equipment to client locations, utilization of stair climbing equipment is sometimes necessaryUses hands and appropriate toolsFrequently types on a keyboardFrequently lifts phone receiver to speak to clients and employeesOccasionally works in a warehouseFrequently moves and lifts up to 50 lbsOccasionally drives company vehicleWelcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results. Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold. Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at . We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.ConsultNet
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