Job Description
Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.Permanent Full Time - 1.0 EFTManagers and Administrative Worker Grade 8 ($150k - $170k) + Superannuation5 Weeks Annual Leave & Salary PackagingAbout the teamThe Service Design and Improvement team supports Alfred Health to deliver great services for employees, patients and the community. The team employs human centred design methods, systems thinking and improvement methodology to deliver large scale strategic projects and to drive a culture of continuous improvement throughout the organisation.The Service Design and Improvement team are responsible for:Service Design - delivery of large-scale service design projects aligned with strategic prioritiesContinuous Improvement - foster continuous improvement throughout the organization through learning, coaching and systemsSimulation - delivery of learning and simulation centres for staff and partners to come together to share and test new ideas, learn from and connect with one another, and improve capability through experiential learning.Management of the Hub - Alfred Health's innovation centre used for workshops, learning, library services and caféLibrary services for Alfred Health employees and partnersAbout the roleThe Manager Service Design and Improvement is a dynamic leader who plays a pivotal role in the delivery of strategic service design projects, fostering a culture of continuous improvement and embedding a patient and employee centred lens into everything we do. The Manager will bring strong thought leadership, an ability to partner with executives across the organisation and exceptional project management skills to deliver a pipeline of strategic projects. The role manages a team of design consultants with broad capabilities across service design, simulation, health technology, human factors, project management and improvement science. The role works closely with clinicians and leaders across the organisation to collaborate and bring in specialist knowledge to co-design solutions.The role is also responsible for driving a culture of continuous improvement throughout the organisation through learning, coaching and development of systems, ensuring employees are empowered and have the tools and skills to improve service delivery and patient care.The role is part of the People and Culture division and will be responsible for supporting the leadership team implement the employee experience strategy and patient experience strategy.Skills & ExperienceA degree in a relevant healthcare profession, management, or change management fieldExperience managing a teamExperience managing large scale improvement and change projects and overseeing multiple programs of workExperience working with diverse stakeholders and collaborating with people from different levels and rolesBenefitsSalary Packaging & Novated Leasing through. * Flexible Heath Insurance coverage throughOn-site car & bike parking opportunities, Deducted Pre-Tax!!Fantastic onsite fitness facilities at The Alfred throughHealth and Fitness. * Child Care Services at The Alfred managed byIf applicable, specify specific requirements that you require in the cover letter or CV.Any queries please contact Laura Wilkinson, Chief Experience Officer on L.Wilkinson@alfred.org.aApplications Close: 11pm AEST, Monday 29th July 2024Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.Website:Alfred Health
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