Job Description
The Credit Controller has responsibility for managing allocated accounts in accordance with internal procedures with the support of the Accounts Receivables (AR) Manager, ensuring accounts are up to date and queries are dealt with in a timely manner.Key responsibilities and results areas:Responsible for debtor/customer accounts within a specific (alpha-range) section of the ledger.To ensure all outstanding debts within a specific (alpha-range) section of the ledger are collected and allocated in a timely and efficient manner.To ensure that any outstanding issues are resolved in a timely and efficient manner in conjunction with other Agency divisions as necessary.To manage customer accounts in accordance with existing procedures and guidance as moderated by the AR Manager.Ensure compliance with Finance Policy and SOPs, including desktop and guidance notes.To deal with all queries concerning allocated customer accounts, liaising with other Agency divisions as necessary.To ensure allocated accounts are clear and up to date.To ensure that other Agency systems reliant on Finance data are updated promptly.To carry out miscellaneous invoicing, if appropriate.Ensure that all targets and deadlines are met.Ad hoc work as required.The job description is not intended to be exhaustive and it is likely that responsibilities and outcomes may be altered from time to time in the light of changing circumstances and after consultation with the post holder.Fantastic opportunity to work for a brilliant Government Agency |Permanent Position - London BasedPerson Specification:Important Candidate information:The Civil Service recently launched a new recruitment framework called , which has replaced the Civil Service Competency FrameworkSuccess Profiles are made up of 5 elements: Ability, Behaviours, Experience, Technical, Strengths but it is unlikely that you will be assessed against all 5.Behaviours, Experience and Technical elements will be assessed through your application form, in the first instance.You will be assessed on the following Behaviours at Application and during interview stage:Making Effective Decisions -Take responsibility for making effective and fair decisions, in a timely manner.Analyse and research further information to support decisions.Talk to relevant people to get advice and information when unsure how to proceed.Explain how decisions have been reached in a clear and concise way, both verbally and in writing.Demonstrate the consideration of all options, costs, risks and wider implications, including the diverseneeds of end users and any accessibility requirements.Communicating and Influencing -Communicate clearly and concisely both orally and in writing.Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.Interact with others in an enthusiastic way.Express ideas clearly and with respect for others.Listen to and value different ideas, views and ways of working.Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity.You will be assessed on the following Experience criteria at Application and during the interview process:Good understanding of Accounts Receivable procedures.Experience of working initiatively and effectively as part of a multidisciplinary team to maintain positive working relationships with internal and external stakeholders.Extensive experience of collections in a pressurized environment.You will be assessed on the following Technical criteria at Application and during the interview process:Substantial knowledge of Oracle Fusion or similar accounting systemsIntermediate IT skills (Microsoft excel, OutlookHigh level of technical competence across the O2C function and credit controlYou will be assessed on the following Strengths criteria during the interview process:Adaptable - You can adapt to variations in work or environment and your effectiveness isn't impacted by change.You are flexible and versatile and act as an advocate for change.Organiser - You make plans and are well prepared. You seek to maximise time and productivity.Responsible - You take ownership for your decisions and hold yourself accountable for what you have promised to deliver.The Civil Service CodeThese core values support good government and ensure the achievement of the highest possible standards in all that the Civil Service does. You can find out more about our values, standards of behaviour and rights and responsibilities in .The code is reflected in the Agency's values, which state that we will strive to be:Agency Values:We focus on patients and public health.We work together with respectWe take responsibility and are accountable.We create an environment where learning and innovation thriveThe Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.About the Function:The core purpose of the Finance function is to ensure public funds are spent wisely and that the Executive and the Board make informed decisions about costs and investments than bring public value outcomes.The Finance Group is essential to ensure that the agency discharges its statutory responsibilities and carries out business operations while delivering optimal value from the funding we receive. The services Finance provides range from Finance Operations, through to Accounting, Reporting and Control, Strategic Finance, Finance Business Partnering and Risk and Assurance.We operate systems and controls to ensure that we procure goods and services and pay suppliers in line with the established public sector frameworks, collect the monies owed to us and keep the agency's monetary assets safe and protected from fraud.We maintain the agency's financial books of record, ensuring that they are a true and fair view of our operations and provide assurance to the Accounting Officer, DHSC and Parliament about the agency's compliance with public sector transparency and spending rulesWe provide management reporting, budgeting, planning and strategic modelling services across the agency, along with assurance, financial analysis and advice to the CEO, the Executive Committee and the Board.The Finance Operations function is responsible for ensuring that the agency has effective processes and systems in place to accurately process financial transactions and report financial performance to the business. This area is also responsible for driving continuous process efficiencies and improvements across the function, delivering maximum value for the Agency and ensuring robust controls are in place. The Finance Operations function comprises all transactional teams in finance, namely Accounts Receivable, Accounts Payable, Cash Management, Transaction Procurement and Systems Support.What we offer you:All of our staff receive the following benefits:25 days annual leave plus bank holidays rising by 1 day for each completed year of service to a maximum of 30Civil Service Pension Schemeflexible working to ensure staff maintain a healthy work-life balanceinterest-free season ticket loan or bike loanCoreCare - employee assistance services and access to the Civil Service Benevolent Fundeligibility to join the Civil Service Motoring Association (CSMA)variety of staff and civil service clubson-going learning and developmentchildcare voucherscycle to work schemediscounted rate with Benenden insuranceWork-life Balance:We realise the importance of a life outside work and promote a healthy work-life balance for all our staff.In addition, we understand that many of our staff have young children or other dependants and we endeavour to provide flexible working in line with our policies wherever possible, while ensuring that the needs of the business are met.In order to provide a flexible way of working for staff, some departments in MHRA operate a flexi-time policy. Core hours vary across departments depending on the requirements of the business.Learning and Development:We are committed to providing learning and development for our staff. As part of this commitment, we provide access to a curriculum of courses that are available in-house or via the Civil Service Learning portal. In addition, staff are able to (with manager's approval) take up external courses such as Degrees, Diplomas, or MSc courses.To ensure staff are fully inducted into the Agency and are able to perform effectively in their role, there is a three-stage Induction programme with an overview of all teams and departments built in, as well as a chance to network with the Executive Team.Our commitment is also evident in the Continued Professional Development programmes we facilitate each month to continuously boost skills and knowledge, and further develop talent in the Agency.Team Building:We are committed to improving internal working relationships and communication through all-staff meetings, briefings at divisional meetings and the use of our staff intranet. In addition to this, our open-plan offices encourage communication and interaction between staff.There are opportunities to join the Staff network and have a say in how matters that affect staff are developed and dealt with.Team development days/away days provide a good way for teams to bond whilst working out strategically how the team will meet its objectives. This is a way to celebrate success, spend some time together and support each other with further development.Page Personnel
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