Job Description
Command Centre OperatorGreystanes, NSWWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleThe Command Centre provides 24 x 7 services to Fujitsu Data Centres and their clients. This includes monitoring of data centre systems including but not limited to BMS, Security, internal ticketing as well as providing 1st level phone and email client support, 1st level data centre portal support, data centre access as well as internal and external notifications.Key ResponsibilitiesCustomer Support:Provide timely and professional support to data centre clients as directed including:DC Access FormsDC Equipment Movement FormsDC Authority MatricesLogging and escalation of client incidentsLogging and tracking of client requests (e.g remote hands)1st level support for the online DC PortalProvide monitoring of data centre systems nationally, and provide the appropriate level of management/escalation.Communications Coordination and issuing of data centre notifications both internal to Fujitsu and external to clientsData Centre Support:Provide timely and professional support to data centre staff as directed including:DC access queries1st level support for the online DC PortalTracking & escalation of DC incidents, service requests & change ordersLenel security administrationDocumentation:Ensure documentation is maintained at all times and the latest versions of documents are used.BCP:During emergency situations provide the conduit between Fujitsu DC staff and clients assisting with escalation of messages and responding to clients queries and Fujitsu service desk.Security:Ensure the confidentiality and security of data is maintained.Obtain, maintain, and promote staff awareness of customer specific security policies.Personally adhere to the FANZ Security policies to ensure that Fujitsu and customer information and technology resources are protected in line with confidentiality, integrity and availability principles.Certification:Awareness of all data centre certifications and an understanding of the roles and responsibilities for a CC Operator in relation to those certifications.About you:Previous experience within a Data Centre Environment.Excellent verbal, interpersonal and written communication skills.Problem solving and decision-making capabilities.Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organization to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in class reward and recognition programs flexible work, volunteering leave and more.We live our values of aspiration, trust and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact careersapac@fujitsu.comIf you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.Fujitsu
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