Job Description
Administration AssistantFixed Term Contract | £23,796A little bit about usWe are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.What you’ll be doingThe Customer Ops team is essentially the product of One Utility Bill. The team is responsible for a range of tasks which include opening & closing accounts with suppliers and working closely with our Customer Support Team to ensure meter readings are received, bills are accurate and our customers get the service they expect. In this team you can expect to be:Taking inbound and outbound calls with suppliersMonitoring email inboxesWorking through any incoming post to ensure bills are paid and allocated correctly.Taking notes and inputting data accuratelyEnsuring all relevant spreadsheets, tickets and packages are updatedProducing daily reports on productivity.A little bit about you🧐 Inquisitive with a keen eye for detail🖥️ Experienced using spreadsheets⭐️ Excellent at time management and multitasking🧩 Great at problem-solving🤫 Ability to work with confidential and sensitive data👍 Confident at communicating with a range of stakeholders🆙 Unafraid to speak up with new ideas📣 Excellent at communicating verbally and in writingWhat you’ll get from us💸 £23,796 per annum (pro-rata’d to reflect the length of your contract)🏝 25 days holiday each year (also pro-rata’d) on top of bank holidays💸 Our shiny employee benefits platform, Magpie, will be yours to use from day one❤️ A paid volunteering day with our chosen charities or a charity close to your heart.🧑⚕️ Access to Simply Health for 24/7 access to private GP and counseling services and much more health benefits🏘️ Free independent mortgage advice from Charles Cameron & Associates🐐 Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goatsyou must be eligible to live and work in the UK to apply for this roleOne Utility Bill
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