Job Description
The ValueAppficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.The GrindWe have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.This is one of the most versatile roles in the Software Strategy Team (SST) at Appficiency! This is your chance to be a multi-purpose skill set by being both a key installer facing customers and the forefront of driving customers satisfaction in industry and software expertise. Through software development innovation and predicting the solution for complex business problems, you will be a key member of multiple teams including sales, product development and providing industry expertise to consultants. In addition, you will play an important role in driving changes in our NetSuite products by providing insights on how customers can be better served by the product development teams. You will ensure that customers are successful, referenceable, and have a high NPS/Customer Satisfaction. As an early member of the Software Strategy Team, you will be the key consultant in implementing, and navigating our customers to successful use of our software products.The TalentWe are seeking a highly skilled and dynamic Senior Product Engineer to join our team and drive innovation in the construction industry software space. The ideal candidate will possess a deep understanding of construction industry challenges in particular with their Enterprise Resource Planning (ERP) software and have extensive experience in developing and optimizing software solutions tailored to this sector. As a Senior Product Engineer, you will be responsible for leading the innovation, design, development, and implementation of our cutting-edge software products, ensuring they meet the specific needs of the construction industry. Your role will involve collaborating closely with cross-functional teams, including managers, developers, delivery, support and customers, to translate complex requirements into intuitive and efficient software solutions that enhance productivity and streamline operations.In this pivotal role, you will also be the primary advocate for our customers, utilizing your technical expertise to provide exceptional support and drive customer satisfaction. You will engage directly with clients to understand their pain points, provide training, and offer innovative solutions that demonstrate the value of our products. Your ability to analyze customer feedback and market trends will be instrumental in shaping the future direction of our software offerings in this industry. If you are passionate about leveraging technology to transform the construction industry and have a proven track record of delivering high-quality software products, we invite you to join our market maker team and make a significant impact on the future of construction technology.The CommitmentUnderstand the construction industry as if you have lived it your whole life!Become an expert on the existing Appficiency Software ProductsCreate and ideate new software products to serve customer stated requirements and unsaid needsEnsure customer satisfactionBe committed to and derive compensation from sales and stickinessYou should be comfortable being first level of QA on new development and be able to demonstrate the nuances of the product at any timeCollect and present enhancement requests to Product Management and DevelopmentOn request, be able to do demonstrations of product (internal and external)Support the consulting and services business by teaching consultants the industry, software, installation and advanced optionsCreate documentationPublish amazing new products or features several times per yearThe EssentialsVery Structured mindset - Strong analytical skills to assess customer needs and translate them into effective software features.Demonstrated leadership skills to guide and mentor junior team members.Proven ability to quickly deep dive and be the industry expert for the construction industryProven ability to quickly learn software to an expert level5+ years in software engineering for construction industryLoves problem solving and coming up with solutionsLoves dealing with customers and can make friend of customersWork with little supervision and guidanceCan assess and define technical feasibility of product use, customization solutions/suggestions and otherwise come back to the product team with clear instructions for custom needsCan do a product review of the market and find the key pros consCan support the GTM of a product for the construction industryIn-depth knowledge of construction industry practices, workflows, and pain points.Familiarity with construction project management, financial software and tools.Strategic thinking to shape the future direction of software products based on customer insights and market trendsThe Add-OnsSupporting, developing on, or implementing solutions for NetSuiteWe are a global company, so international experience is a plusDegree in computer science / engineering, or equivalent work experienceThrives in an ambiguous environment where personal drive and judgment need to be exercised dailyBonus points: enjoys hard work and harder playPowered by JazzHRAppficiency
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