Job Description
Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Job BenefitsSki/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessonsMORE employee discounts on lodging, food, gear, and mountain shuttlesRSP Options (after 12 months or 2000 cumulative hours of service)Employee Assistance ProgramExcellent training and professional developmentReferral ProgramFull Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plansJob Summary:Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guestsJob Specifications:Expected Pay Range: $22.00 - $27.76 / hourShift & Schedule Availability: Full TimeSkill Level: AdvancedJob Responsibilities:Provide information and facilitate the sale of resort attractions and services including fulfillment and deliveryUtilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receiptsComplete POS audits daily and at the end of shiftCommunicate professionally by phone, email, and in person with travel partners, properties, tour operations corporate visitors, guests, and other groupsMaintain up to date knowledge on resort products, policies, and operations to meet the needs of guests, coordinating with other departments as necessaryMaintain a clean, well-stocked, and organized workstationOther duties as assignedJob Requirements:High School Diploma or GED EquivalentExperience working in customer service or ticket sales preferredFlexibility to work both inside and outside with exposure to the elementsMust be able to communicate fluently in EnglishAbility to work a flexible schedule including nights, holidays, and weekendsAbility to stand or sit for extended periods of timeAbility to lift up to 25lbsAdditional requirements for hires under age 19:Submission of a Parental Consent Form upon hireVail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 502117Reference Date: 07/05/2024Job Code Function:Whistler Blackcomb
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