Job Description
Order Management Coordinator/ Administrator (Dutch or German Speaking/Understanding preferred but not essential)Location: Hemel Hempstead - UKJOB SUMMARY:Reporting to OM Supervisor for all Business Units. This role is to be pro-active in all areas that fall under the Global Customer Service umbrella, also support of the all team members in other aspects of the OM RoleJOB QUALIFICATIONS:Education and Formal TrainingERP system order entry experience with Oracle, Salesforce desirableStrong customer support administration background with experience of a recognized service management systemPRIMARY JOB FUNCTIONS:Fast paced order Entry in ERP system (Oracle)Reviewing the customers orders when in hand (obtain approvals for discounts, non-standard payment terms)Support and process of all sales orders relevant to the OM Department to include Material, consumables and Printers orders, and credits associated with faulty goodsFollow through orders to ensure timely dispatch, resolving any delivery queries that may ariseManaging shipments and deliveries and responding in a timely fashion to all requestsEnsuring all orders are processed and completed and followed through in line with SOX proceduresAny ad hoc administration tasks which are required from time to timeMonitor OM email inbox and action and respond accordinglyWork closely with several teams (Account receivable Logistics)Knowledge, Skills & AbilitiesPractical understanding of the use of purchase orders, credit/debit memos, and invoicesBuilding strong relationships with customers through the processing of their ordersMaintaining excellent procedures and documenting in detailCustomer focused and enthusiastic at all timesExperience of working in a multi-national environmentAbility to multi-task in fast paced environment, and work with minimal supervisionSelf-motivated with the ability to work at all levels within the organisationExcellent communication skillsAbility to work under pressureDutch or German speaker (does not have to be native speaker)DesirableAdministrative backgroundExcel skills requiredOracle, Salesforce experienceKnowledge of Export: Procedures + Documentations, (understanding Incoterms, Letter of credit) would be a plus.Benefits25 days holiday (8 days bank holidays) total 334% annual bonus based on individual and company performance (after qualifying period)Private Health Care for employee paid for by 3D with option to add family members at employee costContributory pension scheme minimum employee contribution 5% and employer contribution 7.5%Income Protection SchemeLife InsuranceContribution towards Eye TestEmployee Benefits Platform accessAccess to Employee Assistance ProgrammeCycle to Work SchemeFree parkingFree return shuttle bus from Hemel Hempstead Train Station to the officeARL Recruitment
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