Job Description
DescriptionThe Senior Family Services Worker will provide oversight and lead a team of volunteers to provide aid to individuals and families who are seeking assistance from, or have been referred to, The Salvation Army Family Services in Cambridge. Will provide support and assistance to the Community and Family Services in various programs related to community and client care in accordance with The Salvation Army mission, values, and standards.KEY RESPONSIBILITIES:GeneralEnsure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client needs as these may evolve in our changing socioeconomic climate.Work with the Corps Officer to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.Serve as a resource person to the Corps Officer in matters of community relations and medica as related to Community and Family Services.Ensure compliance with all policies and procedures.Assess community needs and review client feedback to determine potential alternate programming and develop a strategy for the implementatio of such programs.ProgramConduct initial intake assessment to determine immediate needs and supports needed by the clientProvide emergency assistance services, i.e., food, clothing, household needs in accordance with policyOrganize, plan, oversee and coordinate all seasonal and special programs as required, i.e., Christmas Hamper, Christmas Kettles, Christmas Letter Appeal, Coats for Kids and Mobile Outreach programs etc.; ensure that ministry objectives are accomplished and that a spiritual focus is applied to all programsResponsible for making sure any concerns with maintenance and general cleanliness of the Food Bank are dealt with by the custodian.Conduct client intakes, assessing theirs needs and determining how we can best assist them; provide budgeting guidance to clients as required.Develop and maintain a good understanding of services provided by external agencies.Network with Salvation Army, government, and community social services providers to coordinate resources for the benefit of clients and program.SupervisionProvide direction and support to staff and volunteers, ensuring they work together to achieve the purposes of the organization.Responsible to review and assign weekly workload for all Community and Family Services staff & volunteers.Develop strategies and recommendations for staff and volunteer development.Responsible for preparing CFS staff and volunteer work schedules.Ensure that all volunteers maintain any mandatory training or certification; identify any training needs and reports to the Corps Officer.Administration and FinanceMaintain accurate records of client information on The Salvation Army's computer system while maintaining confidentiality and providing statistical reports.Maintain accurate written records, logs of activities, including activity reports and statistical information.May assist in preparing and submitting grant/funding applications; complete timely, accurate reports as required.Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to Corps Officer for the issuing of donation receipts for income tax purposes.Provide input in the development and implementation of policies and procedures for Community and Family Services programs.Health and SafetyMonitor staff and volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.Responsible to work in compliance with the Ontario Health & Safety Act and Regulations.Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.Ensure the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.Report any safety hazards, maintenance problems, equipment, or supply needs to the Corps Officer as necessary.Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.Perform other position related duties as required.WORKING CONDITIONS:This is a permanent part-time position based on 30 hours per week.Schedule may vary according to requirements of responsibilities - some weekend and evening work may be required; flexibility is required as it relates to hours of work.Ability to repeatedly lift 25 pounds.Working environment is typically in the office in generally agreeable conditions.This job requires reaching, bending and stooping frequently, working in a standing position for periods of time.Dealing with difficult people, verbal abuse and unpredictable behavior.Travel may be required and associated with this position.QUALIFICATIONS AND EDUCATION REQUIREMENTS:Completed an Undergraduate University Degree, preferable in Human (Social) Services field or equivalent.Ability and willingness to provide a valid Safe Food Handlers Certification.EXPERIENCE AND KNOWLEDGE:Minimum of two (2) years of prior related experience, including, experience in a specialized social services program; inclusive of supervisory experience.Experience dealing with office equipment and tools.Knowledge of community-based resources and experience networking with government and social service agencies.Valid Ontario Class “G” Driver's License, personal vehicle required and insurance, current copy of driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.Alternative combinations of education and experience may be considered.SKILLS AND CAPABILITIES:Supervisory/management skills and the ability to lead, coach and motivate.A high level of integrity, good judgment, and ability to maintain appropriate confidentiality.Ability to work independently and participate as an active and responsible team member in a cooperative team environment.Represent the organization in a positive, professional, and engaging manner.Ensure all clients are treated with dignity and respect.Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.Ability to work effectively with clients and staff in a culturally diverse environment.Sensitivity, awareness, and understanding of client's needs, problems, interests, skills, deficiencies, and idiosyncrasies.Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.Excellent interpersonal, organizational and communication (oral and written) skills.Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.Attention to detail, problem solving and analytical skills.Lead by example, by demonstrating a positive attitude and a strong work ethic.Proficient in working in a computerized environment must have strong skills using Microsoft Office Suite.Ability to organize and prioritize multiple tasks in a fast-paced environment.Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.We thank all applicants, however, only those candidates to be interviewed will be contacted.You must advise your managing supervisor of your intentions prior to submitting your application.The Salvation Army
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