Job Description
PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint.This is voice-enabled, AI-driven customer service that works in the real world, right now.As part of the project team, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with PolyAI Product Solutions Managers and Dialogue Designers to build out and maintain highly specialized software that delights our clients and their customers.RequirementsYour responsibilities will involve:Contributing to our conversational AI systems – building new projects as well as maintaining existing ones.Communicating with client technical teams on API & telephony integrations.Co-working with Product Solutions Managers and Dialogue Designers to produce a great conversational UX.Support of existing deployments during working hours.Minimum Requirements:BS degree in a technical field involving coding, or equivalent industry experience.1+ year(s) of Python / C++ / Java experience, or equivalent.You are a fast learner.Proficiency in verbal and written English communication.Preferred Requirements:Experience in software development within an industrial setting, contributing to product-level engineering tasks.Knowledge of REST/SOAP APIs and associated technologies such as OAuth2.0 and TLSKnowledge of telephony protocols such as SIP, or knowledge of other networking protocolsUnderstanding of the software deployment cycle, including local deployments, testing, code reviews etc.Permission to work in the UK.Our interview process:An initial phone call (30 minutes) with the talent and hiring managerA take-home coding problemTwo back-to-back technical interviews (45 minutes each). One interview will ask you to implement a basic Python client within our proprietary policy framework, given an API specification. The other interview will be a more generic programming interview focusing on understanding your current technical ability and experience.A 30-minute behavioural interview with our Management Team.Equal Opportunity Statement:PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.Benefits💰 Participation in the company’s employee share options plan🏝 25 days holiday, plus bank holidays🏡 Flexible working from home policy plus a one-off WFH allowance when you join🌎 Work from outside of the UK for up to 6 months each year🧡 Enhanced parental leave📚 Yearly learning budget🚲 Bike2Work scheme🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programsEqual Opportunity Statement:PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.PolyAI
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