Job Description
Energize your career in the Arctic!Find your next exciting adventure in the Canadian Arctic! Join our team of highly motivated and experienced industry professionals as we provide safe, reliable, and affordable power across Nunavut.Working in NunavutNunavut is Canada's newest and largest territory and has the fastest growing economy in the country. With breathtaking landscapes and amazing adventure opportunities, you will find excitement not only in your career, but in your free time as well. If the thought of dog sledding, snowmobiling, kayaking, ice fishing, or exploring a rich culture filled with distinct artwork and music sounds enticing, Nunavut is the place for you.Qulliq Energy CorporationQulliq Energy Corporation (QEC) is entrusted to provide safe, reliable power to all customers in Nunavut. Owned by the Government of Nunavut and operated as an arms-length territorial corporation, QEC is the sole provider of electricity and district heating in Nunavut. In comparison to other utilities in Canada, QEC faces unique challenges as it operates 25 stand-alone diesel power generation facilities and distribution systems located in each of the territory's communities.(QEC-24-027) Customer Service and Collections AssistantThis competition is restricted to Nunavut Inuit residing in Baker Lake.Baker Lake, NunavutBased out of Baker Lake, Nunavut and reporting to the Collections Supervisor, the Customer Service and Collections Assistant is responsible for initiating, monitoring and supporting the collections process for QEC in order to facilitate the timely collection of utility accounts receivables. The position also updates and maintains accurate records of customers pertaining to collections within the customer database system.Duties and Responsibilities:Reviews accounts receivables on a monthly basis and contacts delinquent customers for payments.Prepares 48-hour disconnection notices for delinquent customers and follows up with plant personnel to ensure delivery of notices.Maintains accurate records of notices delivered to customers within QEC's customer database system.Applies appropriate fees to customer accounts for disconnections notices delivered.Answers customer's collection inquiries, attempts to negotiate payment arrangements and advises delinquent customers about applicable security deposits required for reconnection of services.Ensures accuracy of collections status and verifies whether further action is required.Reviews inactive accounts and applies customer deposits or credits to outstanding accounts.Liaises with Billing Clerks, Cash Receipt Clerks and Supervisor to ensure customer accounts are reconciled and adjusted in a timely manner.Corresponds with Operations staff regarding requests for meter investigations in support of any collections activity and follows up with customers to advise them of actions taken with regard to their inquiries and disputes.Required Qualifications Include:High school diploma.One year of experience in customer service.One year of experience in office administration.Assets:Experience in accounts receivables is an asset.Knowledge of Nunavut, the land, language and culture is an asset.The ability to communicate in Inuktitut, Inuinnaqtun and/or French is an asset.A combination of education and equivalent experience may be considered.We offer a competitive starting salary range of $72,891.00 to $82,153.22 and a northern living allowance of $24,281.00 per annum. We also offer a comprehensive benefits package, including a defined-benefit pension program. In addition, subsidized staff housing is available for this position. This position is included in the Nunavut Employee's Union.Preference will be given to Nunavut Inuit.To apply, send your application to:Apply in writing by August 9, 2024.Applications for this competition may be considered for future employment opportunities with QEC.We thank all applicants for their interest. However, only those selected for further consideration will be contacted.Categories:QEC
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