Job Description
If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!Reporting to the Manager, Partner Support, we are looking for a results-driven Partner Support Operations Specialist. This role will support team operations, managing administrative tasks, and handling payment processing. This position requires a proactive and resourceful professional who can ensure the smooth functioning of daily activities.Responsibilities:Work as part of our team to provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect.Post financial transactions (debit/credit) on customer’s and merchant’s accounts.Responding to partner questions and requests (both through telephone, chat and email).Complete routine reporting and reconciliations.Ensure all processes/and or tasks are fully documented and/or maintained.Support management with day-to-day requirements.Create and maintain electronic records and files.Ask great questions to identify the Partners needs and efficiently resolve inquiries.Take accountability to solve issues from beginning to end.Demonstrate comprehensive knowledge of our services.Assist with training and development initiatives for new employees.Collaborate with team members to improve office processes and procedures.Requirements:At least a 1 year of experience working customer service, sales, or admin roles.1 - 3 years’ experience within the Financial Services Industry in a related role.Intermediate experience working with Microsoft products, specifically: Word, Excel & OutlookBasic accounting knowledge.Analytical and problem-solving skills.Ability to think outside the box.Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner.Experience working in a fast-paced environment.Able to work as part of a team and independently with minimum supervision.Availability to work fulltime, permanent in our office in Pickering, ONAdditional Requirements for Internal Candidates:At least 3 month working experience as a Partner Support Administrator, preferred.Must have been in your current role for at least 6 months.Have the endorsement/support of your current manager.In good standing - no HR issues/warnings, not on a PIP.About Us:We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.Why join us:Diversity, Inclusion, and Equal Opportunity EmploymentAt goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.goeasy
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