Job Description
The C.ex Group is seeking an energetic creative person with experience to fill the Full Time Sales & Events Co-Ordinator position.Please note that the position is offered as Maternity Leave Cover for at least 6 months.This position requires flexibility with scheduling, including early starts, late finishes, and availability on both weekdays and weekends.Key Outcomes for the Role….The role is an active position that requires the successful applicant to.Be an inclusive team member contributing to the overall business outcomes.Identify and develop new profitable business opportunities.Manage existing clients and client retention.Deliver timely information to operational teams.Be the primary contact for operational teams to deliver on our promise.Work within budgets and tight time schedules.Focus on high activities/opportunities through advanced income and cost analysis.Possess strong written and verbal communication skills.Be a team player in communication across multiple teams.Supervise and assist in the set-up and delivery of events as part of the operational team, taking responsibility for the standard of service throughout.Assist, collaborate and develop packages and upselling opportunities.Your key focus will be on delivering exceptional service to our customers upholding the C.ex Vision Our focus is you!Other duties & responsibilities include:Collaborate with clients to understand and determine their requirements and expectations.Develop detailed event plans, timelines, and schedules entering all details into the Event Pro system accurately.Coordinate with all departments (i.e. kitchen, building services etc) to ensure all aspects of the event are prepared for and delivered as required by the client.Provide regular updates and address any concerns or changes in client plans to all concerned.Handle any issues or discrepancies with vendors, suppliers, clients or staff throughout touch points of events.Organise event “run sheets” for all departments to discuss at a weekly meeting.Act as the primary point of contact for clients before, during and after the event.Collaborate and communicate event staff requirements with the rostering team ensuring efficiencies.Conduct site visits and meet and greets for corporate and social clients, at times out of usual working hours, handing over all details for the event if necessary.Assist with department reporting, procurement and tasks related to the overall smooth running of the event department.Ensure all invoices are processed, payments are made and work towards having zero aged debtors.Collect and communicate feedback from clients’ post-event, to enhance the experience for future clients.Ensure all events comply with health, safety and legal regulations.Arrange for all necessary contractors' licenses and permits to be received and recorded.Implement innovative ideas to enhance sales and the event experience.Continuously seek feedback and improve event processes and offerings as well as self-development.Conduct post-event evaluations to gather feedback and identify areas for improvement.Skills/experienceExcellent verbal and written communication abilities.Strong interpersonal skills for client interactions and team collaboration.Ability to manage multiple events and tasks simultaneously in a fast-paced environment whilst keeping a calm demeanour.Strong attention to detail and time management skills.Knowledge of all operational services i.e. room set up, food & beverage service, clearing stations, pack down, staff briefings etc.Ability to identify and pursue sales opportunities.Ability to address client needs and resolve issues promptly.Proficiency in using technology and event-specific software (Events Pro, Visio/Event Draw), and CRM tools for all aspects of the role including communication and planning.Basic knowledge of AV equipment and technology used in events.Experience in tracking expenses and ensuring financial efficiency.Ability to negotiate contracts, prices, terms and conditions etc. and maintain positive relationships.Responsible Service of Alcohol (RSA) certificate and Responsible Conduct of Gaming (RCG) certificate.About us….C.ex Group is the premier entertainment, dining and leisure facility in the region and a leader in the Registered Clubs industry. We comprise of 3 Registered Clubs on the Mid North Coast of NSW and are progressive both for our local area and within our workforce. The diversity of our business provides an interesting and varied range of duties within this role. We exist for our community and are committed to a long future in Coffs Harbour employing individuals who share our values:Integrity, Respect, Precision, Adventurous, Commercial & Considered, Conviction, UnitedIf you are looking for a new challenge with an inclusive workplace culture and a rewarding experience, then apply now!How to Apply…If you are experienced in Events and have a passion for ensuring our customers have a truly memorable experience this could be your opportunity to shine.To apply please submit your resume, along with a brief cover letter outlining your relevant experience covering the requirements listed above.Applications Close 5pm Sunday 4th August 2024.C.ex Group
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