Job Description
Exciting opportunity to join SA’s iconic RAA Solar TeamFull-time permanent position based at Adelaide AirportFun, positive, upbeat and solution focussed culture.We are seeking a dedicated Customer Experience Consultant to join the RAA Solar & Battery Team. As a key member of our team, you will play a crucial role in managing the experience for our members, ensuring they consistently receive personalised and exceptional service. In this role, you will be the primary point of contact for their post-sales administration and service, together with:Managing inbound and outbound calls, focusing on after-sales service and customer satisfaction.Providing timely and effective solutions to customer inquiries and issues, demonstrating strong problem-solving skills.Supporting sales efforts by booking site inspections and maintaining communication with members within specified timeframes.Process data with a high level of accuracy.Plus much more, found in the position descriptionAbout youYou are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our members and want to make a difference.For this role, we’re also looking for:Strong background in customer service with a passion for delivering exceptional experiences.Experience in operations administration services preferred.Highly organised with excellent time management skills.Enthusiastic about working in a target-driven environment.Positive attitude and a proactive approach to problem-solving.Proficient in Microsoft Office and CRM experience is desirableWho are RAAAs one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.BenefitsWe love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:Free RAA premium road serviceAccess to our Member Benefits programGenerous discounts on all RAA productsFlexible work arrangementsOngoing Training & Development opportunities and a Study Support ProgramWellbeing facilities and Corporate Health Insurance PlanTo be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9.00am Wednesday 24th July 2024You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.Required SkillsRequired ExperienceRoyal Automobile Association of South Australia
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