Job Description
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required) from the Ontario Ministry of Health website or other authorized source. An individual is fully vaccinated if they have provided proof of vaccination in the form of a receipt from COVaxON (the Ministry's provincial system for COVID-19 vaccination information) and 14 days have elapsed from the final dose. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement.Position SummaryTechnical Support Assistant, Information TechnologyYour goal in this position is to support Technicians with Level I Technical Incidents and act as an IS ambassador for user departments. You will work under the direction of the Manager, Information Services, and in a close and collaborative relationship with the staff of user departments, promotes and facilitates the effective, efficient, secure and safe use of PCs, PC networks and Telecommunication devices. You have a comprehensive understanding of PC technology, including microcomputers, laser and label printers, multifunction printers, other desktop peripherals, local area networks, software, and common telecommunication devices. You have good problem-solving abilities, and good written and verbal communication skills. You have demonstrated interpersonal skills and the ability to maintain effective working relationships with others. You have great organizational skills, including project management and the maintenance of records. You have effective teaching skills and are proficient in installation, maintenance and support of hardware, software, systems and applications based on PC technology. This position supports the hospital's academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.On a practical level, you willInstall, configure, relocate, maintain and document the equipment and software packages, and of communication facilities.Install and support Hospital approved desktop hardware and software and peripheralsSupport Helpdesk phone support and walk-in.Discharge help desk tickets assigned in a timely, efficient and professional manner.Consult, train and assist users and potential uses of Hospital computing devices in a professional manner.Make recommendations to the Managers regarding use of PC and network technology, and advise the Managers in the planning of IS strategy in relation to end user computing environment.Maintain and support the Hospital issued telecommunication devices including cell phones and other smart devices.Provide front-end Helpdesk support in receiving end user calls, listen to voicemail, monitor helpdesk inbox and document in the Helpdesk ticketing system.Work co-operatively with user staff to ensure that departmental systems are compatible with Hospital Information Systems.Works safely in accordance with the Occupational Health & Safety Act.QualificationsCollege Diploma of Computer Science or equivalent.At least 1 year experience in a health care setting developing, installing, maintaining and supporting multi-user systems based on PC and LAN technology and Microsoft Windows Operating Systems and products.A+ Certified is a plus.ITIL Foundation Certified is a plus.Bilingualism in French/English an asset.What We OfferWorking at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada's leading hospitals.This is a Full Time Regular position with 8 hour shifts, Day, Evening and Weekends shifts on an as needed basis in the Information Services department.We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca. #INDOHow to ApplyThink you're the right person for the job? Here's your first chance to show us why:Ensure to meet the deadline - only applications received by the closing date will be considered.We will review all applications and will contact those selected for an interview.At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.North York General Hospital
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