Job Description
Company DescriptionAbout Frasers:Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrenswear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.Job DescriptionThe Role of Casual Sales Assistant:A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service.The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.Key Accountabilities:To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.Able to assist customers where security tags have been left on at the barriersAble to recognise and support on nearby tills if necessary.Deliver a world class customer experience that is unrivalled in the marketplaceDisplay excellent attention to detail when helping to style customers by actively listening to their needsIntroduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyaltyResolve queries effectively face-to-face or on the telephoneMaintain replenishment and achieve excellent stockroom and back of house standards to ensure product availabilityMaintain high standards of personal presentationTake an active role in supporting in-store events, providing ideas and feedback on ways to improve.Maintains sophisticated retail and visual standards to capture the customers imagination to drive salesTakes an active role in loss prevention within the storeAdheres to all health and safety policies at all timesQualificationsEssential Skills:Relevant customer facing experience which reflects the roleCan demonstrate a passion for working with customers to enhance their shopping experienceA desire and ability to deliver sales against targets setAbility to communicate confidently with colleagues and customersBe a team playerAdditional InformationThink without limits - Think fast, fearlessly, and take the team with you.Own it and back yourself - Own the basics, own your role and own the results.Be relevant - Relevant to our people, our partners and the planet.This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.Frasers Group
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