Job Description
Come Build a Better Financial Future for all CanadiansAt Neo, we’re building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone…From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.LinkedIn’s Top Startup in Canada for 2022 and 2023Top-ranked mobile apps and credit cardsTeam of 700+ people1M+ customers in 3 years11K+ retail partnersHigh Performance at NeoWe recruit, hire, and build our company culture around these attributes:Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with.Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.The Role:As a Content Designer, you will create thoughtful and impactful content that facilitates understanding and engagement within our products. Reporting to our Lead, Content Design, you will be working with a to implement and evolve the content strategy at Neo.What you'll be doing:Collaborate at both strategic and operational levels with Product, Design, and UX Research teamsWrite interface content, microcopy, emails, push notifications, SMS, and other content for the digital product suite to drive action, engagement, and understandingAssist in evolving our content guide and strategyDevelop the UX Writing practice at Neo, building innovative and effective guidelines, best practices, and toolsImplement long-term strategies that allow content to scaleWork collaboratively with our Data & Analytics and UX Research teams to shape and validate your workAdvocate for inclusivity and accessibility, crafting delightful content and experiences for various demographics, reimagining products so that they're effective for a range of audiencesCollaborate with Product Design, Product Management, Product Marketing, Creative Design & Content, and other stakeholders to bring a sense of delight and purpose to our in-product contentWork with Legal, Localization, and Support to ensure our products are appropriately and responsibly launchedChange context quickly and easily, working with various products and teamsWho we're looking for:Bachelor's degree or equivalent experience2+ years of Content Design, UX Writing, or related experience writing content for digital productsA portfolio of samples that demonstrate your skill and efficacy as a writerWhat will help you succeed:An appetite for problem-solving and prioritization in a rapidly changing environmentExperience partnering with UX Research and Data & Analytics, using qualitative and quantitative metrics to further the impact of your work and customer and product goalsFluency in user experience, heuristics, information architecture, information design, and writing principlesBackground in user experience, product design, copywriting, or content strategy experience in software development or other environmentsA degree in English, Psychology, Design, Linguistics, Human-Computer Interaction, or any area that emphasizes the analysis and use of language or narrative and systematic thinkingWorking at NeoAt Neo Financial, we're empowering people to accelerate their careers toward hyper-growth and helping them reach their full potential. You’ll have the opportunity to work on exciting projects and collaborate with some of the brightest minds in the industry. We encourage our team members to take ownership of their work and to bring their unique ideas and perspectives to the table. Our dynamic and fast-paced environment allows for endless learning and advancement opportunities.Check out these videos from our employees to learn more about .Apply with UsWe believe in equal opportunity, and are committed to creating an inclusive climate where everyone thrives. We’re a financial institution, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.Neo Financial
Apply
Go Back