Job Description
Company DescriptionLocated in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet.What is in it for you:Wonderful company culture - our colleagues are at the heart of all that we doFood & Beverage discount of 50% in our restaurantsEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Job DescriptionReporting to the Guest Service Manager Valet, responsibilities and essential job functions include but are not limited to the following:Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehiclesGreet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they preferTo ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stayGreet all guests and co-workers with a smile and an appropriate hospitality greetingEnsure all vehicle keys are clearly identified and stored in a locked locationProvide the guest with detailed parking fees and clear explanation of valet benefitsEnsure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient mannerComplete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticketWhen requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractionsProvide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely mannerAssists in fire alarms by fulfilling duties as outlined in the hotel fire response manualAssist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing securityStrict adherence to Fairmont Service Standard Expectations as it relates to valet parkingIn the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidinessAble to operate all types of vehicles (manual and regular transmission)Other duties as assignedQualificationsAvailable to work weekends, evenings and shift workExcellent verbal communication skillsExcellent interpersonal skillsTeam orientedCustomer service focusedProfessional manner and outgoing personalityValid Driver’s License with no infractionsGood command of the English languageAdditional InformationPhysical Aspects of Position (include but are not limited to):Frequent standing and walking throughout shiftPhysical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSFairmont
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