Job Description
Description :The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.Level: As per the UNIFOR Collective Agreement.Pay Rate: Starting at $20.50 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.Reporting to: Manager, Customer ServiceDuties and ResponsibilitiesInterested candidates should be able to perform the following duties and responsibilities:Process passengers and baggage;Make reservations and compute fares;Disseminate information;Assist passengers with mobility and special needs;Issue tickets and process sales reports for deposit;Assemble, control and transmit reservations and passenger data;Administer Interline and employee travel both business and pleasure;Maintain records as required;Process claims for damaged or missing baggage;Record flight arrival and departure times;Conduct radio communications with the aircraft;Other duties as assigned.Skills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:High school diploma or equivalent related experience;1 year of customer service experience;Possess a working knowledge of Sabre System;Bilingual in English/French or English/Inuktitut considered an asset;Possess a knowledge of passenger check-in and baggage handling;Must be familiar with all aspects paperwork/documentation for all passenger service functions;Must possess strong communication, and interpersonal skills;Proven customer service skills;Works well in team environment;Experience in handling passengers with mobility needs;Must be adept at handling multiple tasks, and prioritizing duties;Willing to assist in all areas of passenger services;Willing to work irregular hours of operation and shift work;Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.Please note: Relocation assistance is not available for this position.Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority.As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.Closing Date: June 30, 2024Experience : 1 years: customer service experienceCanadian North
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