Job Description
As Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian's shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.About the roleReporting directly to the Midrange & Storage Services Manager and based onsite in Silverwater, you will work closely with the Operations, Applications, and Service Delivery teams, as well as Business Groups and third-party vendors, to provide engineering and BAU support for Linux-based applications. Your focus will be on SOE development, system improvements, and consolidating enterprise-level system management methods.Responsibilities include:Serve as a technical escalation point for incidents, service requests, problems, and RFC's.Manage the entire lifecycle of incidents, problems, and changes within their respective processes.Administer the end-to-end lifecycle of all incidents in the Incident Management process, Problem Management process and Change Management process.Create and quality check documentation to ensure the team can support and maintain the service effectively.Develop and review service improvement plans for technical accuracy, providing budget input and vendor quotes.Coordinate and review technical resources of the team, escalating progress information to ensure successful outcomes.Monitor team resource allocation to estimate availability as required.Organise and administer a skill management program for the technical services team.Conduct technical evaluations of new technologies and products for technical services use.Assist in developing technology roadmaps that align with product and technology releases.Produce detailed technical recommendations for the submission to governance forums.About youYou will have extensive experience as a System Administrator supporting RHEL and SUSE operating systems. Your expertise should include provisioning, configuring, managing, monitoring, and optimizing RHEL on both physical and virtual platforms in large-scale enterprise environments. Additionally, you must be capable of working independently and as part of a team, with the ability to lead and mentor technical staff.You will also have:Experience in provisioning, configuring, managing, monitoring, and improving RHEL on both physical and virtual platforms within large-scale enterprise environments.SUSE Linux and SUSE Manager experience.Red Hat Certified Engineer (RHCE).Red Hat Satellite system management experience, with other system automation tools such as Ansible.Effective TCP/IP/Linux/Unix networking skills.Experience with VMWare Virtual Server platform and tools to implement Virtualised Linux systems.Effective scripting e.g., bash, ksh, perl, python, scripting, etc.Excellent troubleshooting and problem-solving skills along with performance monitoring and tuning skills.Ability to work in a complex environment under pressure.Ability to build and maintain strong stakeholder's relationships.This opportunity will provide:A competitive salary + opportunities for salary packaging & novated leasing.Career progression and development.Experience working with an Iconic Australian Retailer with global success in NZ, Asia and Europe.A supportive team environment that celebrates diversity and promotes job flexibility and a healthy work and family life balance.Opportunities to make discounted purchases on a great range of products and services.Have we got your interest? Apply now to be considered to join our dedicated team.Please note that only people with the right to work in Australia should apply for this position.Recruitment Agencies - thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we'll be in touch.Advertised: 26 Jul 2024 AUS Eastern Standard TimeHarvey Norman
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