Job Description
Job Description:Be part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsJourney Beyond is a national business focused on bringing Australia's most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.Our suite of iconic tourism brands stretches across Australia's beautiful coastline and deep into the heart of our continent's rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.Requirements:Seven Spirit Bay is an iconic wilderness lodge located on the western side of Port Essington on the Cobourg Peninsula. It is only accessible by Outback Spirit boats or aircraft.We are seeking a strong leader and motivated individual to manage our flagship lodge on a minimum 12 month contract.This role will see you leading our team through the end of the 2024 touring and fishing seasons, carrying out maintenance in the off-season, and expertly leading your team through the entirety of the 2025 season.The role will involve, but is not limited to:Managing team members, inspiring a passion for quality and professionalismSetting clear goals and expectations, ensuring team members are meeting targets and providing the team with regular feedbackLead and train the new and existing team members to ensure the standards and quality of work is consistentActively working towards meeting the Net Promoter Scores (NPS)Supporting the continuous improvements of our lodge operations through proactive communications to the Operations Manager/General ManagerEnsuring budgets are met and cost controlled across the lodgeDeliver the business' guest-facing experience, from strategy through to deliveryOversite of the food and beverage delivery, experience, and menu in conjunction with the Head Chef and the Kitchen team (this includes cost management, ordering, stock control and waste minimisation)Drive a culture of safety, ensuring all incidents and hazards are reported and investigated in a timely mannerComplete all administrative tasks as required by the operations teamTake an active role in recruitment, inductions, and team member trainingThe off season duties will involve project management and liaising with various trades personnelThis is a live-in position in an extremely remote location. We provide flights to and from Seven Spirit Bay via Darwin and will ensure you have time-off and are able to go home while no tours are operating.This is your opportunity to lead a fantastic team, experience new and exciting adventures and create lasting memories for our guests, team members, and yourself.About YouYou will have a passion to travel and a desire to experience working and living in a remote location with a love for sharing unique and iconic experiences. The ideal candidate will have:The availability to work in a remote location for long periods of timePride in delivering exceptional standards of service, ensuring that guests leave us with memories that last a lifetimeYou will be extremely hands on with experience working across all departments of the Lodge's operations (food and beverage, customer service, housekeeping and grounds/building maintenance)A thorough understanding of utilities and equipment relating to generated power and bore waterKnowledge of general maintenance and ability to carry out basic physical labourPrevious experience managing a diverse team of peoplePrevious experience working remotely or with limited face to face support from your direct managerPassion and enthusiasm for hospitality, travel, tourism and adventureHigh levels of interpersonal and communications skills3-5 years' experience in general hospitality managementThe ability to think on your feet while delivering within set time framesRequired Certificates/Licenses:A Responsible Service of Alcohol certificateResponsible Person BadgeRemote First Aid certification (must include CPR)Food Safety Supervisor certificateAn MR (H endorsed) licenseBenefits:An attractive salaryOnsite accommodation and mealsA rare opportunity to live in one of the most spectacular settingsThe opportunity to gain a true appreciation of some culturally significant wildernessThe amazing opportunity to work in a dynamic, growing tourism businessGenerous discounts on Journey Beyond travel and experiences.Up to 40% discount on Journey Beyond merchandiseStudy Assistance to prepare you for expanded career growth opportunitiesAccess to leading Employee Assistance Program (EAP) providersIf you are interested in this role and you meet the criteria listed above, apply today. We can't wait to hear from you!Journey Beyond
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