Job Description
About UsRottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island.In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.About Journey BeyondAustralia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About YouAs a Sales & Service Officer, you are the 'face' of Rottnest Express and first point of contact for our guests. Your role is key to ensuring a positive experience for our guests. You will be a team player with a demonstrated positive can-do attitude, and have flexibility to work varied hours including weekends and public holidays.About the RoleWe have multiple opportunities available on a on a full-time, part-time or casual basis for sales and service professionals to join the Sales & Service Team at Rottnest Express. Initial contracts will be offered for our summer season September 2024 to April 2025, with the opportunity for some of these roles to start in August.You will provide a high-quality guest service and experience through greeting and assisting guests over the counter, over the phone or through email communication.Some of your daily tasks may include:Providing high quality guest service and experienceAssisting guests with general enquiries and bookingsSelling products and services to guests to increase guest satisfactionPerforming various tasks including check-in, processing payments and cash handling, processing both phone and email enquiriesGeneral housekeeping around the terminal ensuring a high level of presentation standardsReview and respond to any customer feedback and complaintsTo be successful in this position you will need to:Excellent interpersonal and customer service skillsAbility to work in a fast-paced environmentHigh degree of computer literacyExperience within the tourism and hospitality industry is advantageousSelf-motivated, outgoing, attention to detail and highly organisedAble to speak a foreign language. is an advantageHave an energy that’s dynamic and you have fun when you work – your smile will say it allAvailability to work on a 7 day rotating roster as well as over the Christmas and New Year periodWhat We OfferGeneral discounts on Journey Beyond travel and experiencesA positive work environmentStudy Assistance PolicyOpportunities for a career, progression, internal transfers, and secondmentsEmployee Referral PolicyPrivate Health discountsEmployee Assistance ProgramIf you are interested in this role and you meet the criteria listed above, apply today. We can’t wait to hear from you!Journey Beyond
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