Job Description
Why you'll love working for Hilton!Unbeatable Team Member Travel Program: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.Generous Discounts: Access savings of up to 25-50% on various products and services within Hilton outlets.Comprehensive Training: Receive extensive training and unwavering support to excel in your new role.Endless Learning: Access Hilton University training, offering over 3000 learning programs to foster your growth.Limitless Opportunities: Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.What will you be doing?As a Guest Service Agent, you will be empowered to create memorable guest experiences, from pre-arrival to post-departure, in fact for the entire guest journey! Your responsibilities include:· Providing a warm and personalised welcome· Efficiently checking guests in and out· Use up-selling techniques to promote hotel services and facilities.· Addressing inquiries and ensuring guest satisfaction· Coordinating with various departments to anticipate and meet guest needs· Working as part of a professional team to deliver on Hilton’s promise to provide the most friendly and reliable staysWhat are we looking for?Full-time role available.We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:· Previous experience in a front office environment is preferred but not essential· Exceptional communication and problem-solving skills· A warm and friendly demeanorCultureAt the heart of everything we do lies our vision: to fill the earth with the light and warmth of hospitality. Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.Hilton
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