Job Description
Job DescriptionOur client, an industrial group with a storied history spanning over 150 years, is a prestigious and family-run leader in its field. With a robust presence of over 500 dedicated professionals in Luxembourg and a global footprint servicing an international customer base, they exemplify success and innovation. Renowned for their comprehensive control over all energy and transport solutions, they proudly stand as a carbon-negative, environmentally focused organisation.Our mandate is to discover exceptional talent for this stand-out firm—individuals who will thrive in their supportive, stable environment and contribute to their continued growth and excellence. This company fosters a ‘family-owned’ culture, offering ample opportunities for development and promotion through their internal training academy.If you value simplicity, a positive working culture, accountability, and a family mentality, this is the perfect place for you to grow your career while working on a broad range of challenges and being part of a team that truly makes a difference.The Opportunity:Our client is actively looking for a Technical Support Specialist who thrives on solving IT problems for internal customers. We are seeking someone with a flair for finding pragmatic and sometimes creative solutions. Our client offers a place where you can elevate your career, with access to a full array of training and development opportunities. This includes on-the-job coaching and access to their internal training academy. If you're passionate about IT support and ready to make a difference, our client invites you to apply and grow with their dynamic team.The Role:Be the pivotal first point of contact for clients seeking technical assistance via phone or email. Member of a dynamic IT department responsible for managing IT infrastructure across multiple European locations.User Support· Utilize advanced troubleshooting techniques to swiftly resolve issues.· Tailor solutions to user needs based on thorough diagnostics.· Provide proactive support and ensure rapid incident resolution.· Collaborate closely with System & Network Admin for escalated issues (inc ERP).· Offer expert advice on IT products and services, ensuring client satisfaction and operational efficiency.· Maintain meticulous incident records, delivering continuous improvement insights.Drive Projects· Dive into diverse IT projects, driving innovation and collaboration.· Partner with cross-functional teams on strategic initiatives (Docuware, VMware, Ksoft).· Ensure peak performance of IT hardware, conducting regular updates and preventive maintenance.Secure and Streamline· Oversee user access and password management with precision and security.· Uphold robust documentation standards, ensuring clear and accessible procedures for daily tasks.The Profile:· You should have a strong passion for IT and previous experience supporting internal or external users in a similar role.· A background in IT-related education is required.· You will enjoy achieving client satisfaction and will take pride in ensuring the best outcomes· Proficiency in both English and French is essential.Greenfield is a leading Luxembourg based Recruitment and Executive Search Consultancy and has been selected exclusively to fulfill this mandate.Jobs.lu
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