Job Description
eHealth Queensland are seeking a highly skilled and experienced individual to manage the provision of a Delivery Support Office services for Delivery Support Services within the Delivery Services Branch. This position plays a key role in supporting Delivery Support Services in the provision of Delivery Support Services to large-scale, complex Information Management (IM)/Information and Communication Technology (ICT) programs and projects. Responsibilities of this role includes delivery portfolio risk management, configuration management, finance management, quality assurance as well as ensuring consistency of practice aligned with established delivery portfolio, program and project frameworks.Job details Position status Fixed Term TemporaryPosition type Flexible full-timeOccupational group IT & TelecommunicationsClassification AO8Workplace Location Brisbane Inner CityJob ad reference QLD/DSB579321Closing date 01-Aug-2024Yearly salaryFortnightly salaryTotal remunerationSalary OtherJob duration 12 monthsContact person Caryn GarbuttContact details 0403 619 919Access theYour Opportunity:We are seeking an experienced Manager, Delivery Support Office with strong stakeholder engagement and communication skills to manage and optimise processes within Delivery Support Services. You will lead the design and implementation of delivery support processes for Delivery Support Services that enable the agreed new ways of working created through the capability uplift project. In this role, you will:Lead risk management initiatives to identify, assess, and mitigate branch level risks.Establish, manage, and monitor robust governance processes (including risk and issue management) across Delivery Support Services.Establish, manage, monitor and control DSS configuration management processes in line with record keeping requirements.Establish, manage, and monitor Delivery Support Services performance reporting structures.Develop and produce DSS monthly performance reports.Implement quality assurance processes to ensure project deliverables meet standards.Ensure alignment and consistency of project management practices particularly with the capability uplift project.Provide Delivery Support Service across DSS Functions and Services.You will be responsible for building and maintaining relationships, facilitating collaboration, and effectively conveying information to diverse audiences. Your ability to listen, influence, and articulate ideas clearly will be essential for driving success and fostering a positive team environment.About Delivery Services Branch - eHealth Queensland:eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.The Delivery Services Branch is Queensland Health's trusted partner and advisor for digital health project delivery excellence. The branch includes six units;Clinical ProgramDigital EnablementDigital Partnership TeamDigital Capital ProgramDigital Health and Business SolutionsDigitally Enabled Business Solutions andDelivery Support ServicesThe core function of the branch is to ensure successful delivery of major IT projects and initiatives to our customers across Queensland Health for the benefit of all Queenslanders. This function is absolutely critical to eHealth Queensland realising its overall vision, which is to 'advance healthcare through digital innovation'.As a key part of our professional project delivery team, each branch team member puts the customer at the centre of everything they do and to actively seek out solutions that will help eHealth Queensland deliver on its targets.About Delivery Support ServicesWithin the Delivery Services Branch, Delivery Support Services supports the successful management and delivery of eHealth Queensland's digital, ICT and ICT-enabled assets and services aligned to the and priorities. It drives delivery performance through pragmatic program and project management advice and mechanisms that enables consistent delivery of outputs, capabilities, outcomes and benefits to Queensland Health.Delivery Support Services support programs and projects to deliver customer expected outcomes on time and within budget. Our aim is to drive continuous improvement in program and project management practice supporting and enabling delivery teams to be successful.Our functions include:Decision SupportProject SupportStrategic Workforce & Capability SupportTo apply for this exciting opportunity, please provide the following information in your application:Your current CV or resumeA one-page cover letter on how your experience, abilities, knowledge and personal qualities are relevant for the role.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).DocumentsBefore applying for this vacancy please ensure you read the documents below.Role DescriptionApplication KitJob searchOrder byKeywordPlease use * for wildcard searches. * Search exact phraseCheck to search for the exact phrase. 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