Job reference number 299857
Regional Collections and Distribution Manager
Salary starting at £58,000, 18% bonus potential, 27.5 days annual leave and pension
Full time
Permanent
CB, CV, LE, MK, NN, PE postcode area
Job Purpose
The Collections and Distribution Manager will be a key stakeholder in ensuring the strategic priorities of the Distribution and Collections pipeline are delivered and integrated in the region. They are accountable for the fleet and distribution operations, as well as the collection hubs within a defined geographical area – ensuring an aligned and effectively run network. They will lead the region to deliver performance and transform mail transportation between Plants, Network and Collection hubs and Delivery Offices, and collection operations, whilst playing a crucial role in building relationships with key customers.
They will also manage the performance of the Distribution Managers and Collection COMs, and drive performance improvement through key scorecard indicators. This includes creating a culture where Distribution and Collection teams are comfortable with total accountability for their performance and are trusted to deliver both performance and compliance, where all employees understand and perform their role to meet the requirements of the business and the customer in a way that promotes individual accountability and a drive for continuous improvement through collaborative pipeline and team working.
Key Accountabilities
- Execution of strategy: Identify and set the business plan for Collections and distribution operations in the region, and communicate the actions needed to implement the national strategy, in pursuit of improvement and excellence within those areas of the pipeline
- Operations: Pipeline Performance and customer delivery across an integrated network – enabling and supporting the team to deliver operational work plans (optimum flow of mail, compliant with business policies, national work plan and Standard Operating Procedures)
- Operations: Responsible for overseeing Professional Area Distribution (PAD) revisions that optimise the pipeline and other project management with input to delivery revisions when they impact collections
- Customer: Responsible for customer growth and partnering. This entails building relationships with key customers, including cultivating proactive relationship with customers in the area and safeguarding customer experience through proactive management of quality, prompt redress and root cause analysis of customer complaints
- Assets: Accountable for oversight and ensuring optimum availability and management of all assets to deliver the pipeline and meet customer expectations.
- Change management: Accountable for championing the deployment of transformational change to meet time, cost and quality requirements
- Performance improvement: Utilise balanced scorecard / key performance indicator metric outputs to monitor performance across Distributions and Collections in the region, using factual data to drive decisions and direction, and oversee continuous improvement activities carried out by direct reports
- Performance improvement: Through simple and effective communication celebrates achievements and focuses activity on opportunities for improvement
- Talent management: Manage the performance of Distribution Managers and Collection COMs, including have regular 121 sessions and supporting and coaching them to achieve their Personal Development Plans
- Talent management: Champion learning and development supporting everyone to fulfil their potential and grow the strength of teams and maximise the use of Subject Matter Experts and learning solutions
- Stakeholder management: Build and maintain effective stakeholder relationships with regional and area colleagues
- Community / peer engagement: Responsible for coaching and driving individual and team performance management within the team and across a peer community (supporting COMs and Operations Performance Leaders) based upon clearly defined core standards, using coaching toolkits and broadened capability
- Union interface: Build effective relationships with key stakeholders in Trade Unions in relation to both Distribution and Collections, and tactical resolution of issues with Trade Union representatives where necessary
- Culture: Role models a can-do culture where all decision and actions lead to improvements in service. Teams are agile in their response to change and are confident and equipped to take controlled risks, learning quickly from success and failure.
- Compliance: Ensure compliance with all legislative requirements applicable to all fleet/trucks such as ‘O’ license compliance, and promote compliance to Royal Mail standards and operational processes related to Distribution and Collections, effectively embedding those standards in the way of working throughout the pipeline in the region
- Safety: Provide leadership in ensuring safe operations through adherence to agreed safety policies, procedures and regulations
Capabilities
- In-depth knowledge of fleet (including legal requirements of fleet), distribution and collection operations and use own understanding of business operations and RMG systems, processes, departments, and functions to achieve business objectives and ensure growth
- Able to manage assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes
- Use knowledge of trends (e.g., operations, market, finance, and industry) to understand and improve individual and team results across the region
- Develop and leverage relationships within Distribution and Collections, as well as across different departments, functions, unions, internal and external stakeholders, to achieve business results
- Able to engage direct reports in developing and committing to a development plan that targets specific behaviors, skills, or knowledge needed to ensure performance improvement
- Moves at pace to improve individual and team performance
- Drives a customer-centric culture to ensure we deliver on our customer promise and relentlessly improve our offering in line with customer needs
- Able to cultivate strong relationships with customers through clear communication and responding quickly to any queries / issues, as well as understanding the impact of decisions on the customer and pipeline
- Ensures consistent contribution to RMG strategic goals by focusing own and others performance on the most important priorities, measuring progress, and ensuring accountability against key metrics
- Create an environment of continuous improvement that inspires people to think logically using data and facts to generate solutions to improve existing conditions and processes. Identify improvement opportunities, generate ideas, and oversee solution implementation across the region
- Knowledge of UK road transport legislation and must be Certificate of Professional Competence (CPC) qualified or be prepared to study for and attain within 12 months as you will to be named as the licence holder for your unit(s).
Performance metrics:
- Regional performance against target measures
- 360 degree feedback, including upwards feedback
- Feedback from Business Partners and Advisors
Shift Patterns:
Flexibity is required
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: 3rd September. Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: September
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