JOB DESCRIPTION: Senior Social Media Manager
Internally, this role will be known as Senior Community Manager
WHO ARE WE?
The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.
Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our 'big enough to cope, small enough to care' ethos, providing an inclusive, supportive and an exciting place to accelerate your career.
This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.
JOB PURPOSE:
If you want to create fame through world class community engagement for a brilliant brand then we want to hear from you. We're seeking a culture-obsessed senior social media / community manager to develop a highly engaged community for one of the world's biggest and most exciting brands.
You'll be experienced in managing multiple social media platforms (including building assets in-app for TikTok, or capturing content yourself) and have excellent communication and copywriting skills. You'll be comfortable to communicate with the client directly, and be proactive in uncovering opportunities to drive community engagement forward in new and exciting ways.
Balancing scheduling, posting, engaging with the community, gathering social insights and identifying the latest trends and platform updates will be second nature to you (and fun!).
It goes without saying that you'll know the latest social trends, memes, viral sounds and breaking news before anyone else does – and be able to bring them to a weekly newsroom. Creating 'reactive' content for your brand, and placing it at the heart of social culture will be part of your wheelhouse.
KEY RESPONSIBILITIES
- Daily monitoring and community engagement across key social media platforms for a key client
- Creating assets in app, and having expert knowledge of the latest trends and platform updates
- Proactively finding new opportunities to drive community engagement forward
- Responsible for the scheduling and community engagement of social channels such as TikTok, Twitter, Instagram, Facebook, YouTube and beyond
- Bringing social trends, insights and platform updates to the wider team through a weekly newsroom and proactively where appropriate
- Brand guardian of your client's TOV and look and feel
- Completing work to a deadline, often with fast turnaround times
- Be aware of, and respond to current platform updates, media trends and pop culture
- Use your experience and ideas to contribute to the development of our creative process
- Contribute to our creative process by sharing your ideas and experience
SKILLS AND PREVIOUS EXPERIENCE
- Relevant experience in a social media manager / community management role within a creative and fast paced environment
- Community management experience for a large, global brand across multiple platforms
- Expert knowledge of scheduling and social media platforms including TikTok
- Finger on the pulse for trends (social, cultural, gaming, music)
- Brilliant, creative writer
- Excellent written and verbal communication skills
- Strong presentation skills
- Ability to react quickly within a fast-paced environment
- Ability to remain focused under pressure and work under tight deadlines
- Works well within a team and with clients
HEALTH, WELLBEING & BENEFITS:
- A flexible, hybrid working policy
- The choice of medical healthcare providers (Bupa or Medicash)
- 25 days holiday plus bank holidays and your birthday off each year
- Enhanced company Pension scheme
- EAP scheme
- Ride to work scheme
- Enhanced family friendly policies
- Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun!
- Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.