Career Grade: E
Internal Closing Date: 29/09/23
Locations: Birmingham, Bristol, London, Manchester
Why this job matters
The Trials team are responsible for signing off all major product and solution launches in Business– confirming that products and solutions have being properly trialled and piloted, with the relevant quality checks met and the true customer experience understood.
We are going through a transformational time as a Trials team, seeking to trial in new Product areas – Solutions, Networking and Security – to drive consistent quality to market across our product towers, whilst maintaining the right speed to market. This job operates in a new part of the trials team and requires a change agent mindset to embed long lasting success and continuous improvement in the way we trial and launch products and solutions.
The Trials Professional contributes to the trialling of new products and propositions we’re going to sell to our customers, helping to ensure a no surprise launch, to build a better business and deliver a brilliant customer experience.
The Trials Professional will be a backbone ensuring integrity, consistency and quality across our Trials, and enabling the team to be a true centre of excellence for trial, through maintaining tooling and documentation.
What you'll be doing
- Identify assets and triallists required to support the defined trial scenarios
- Execute against agreed on- and off-boarding plans
- Perform Trials monitoring and analysis
- Identifies any CX failure points
- Monitor performance of sales and service teams
- Works closely with internal and external trial customers.
- Manage, maintain and optimise trial documentation, tools and processes to ensure cross-team consistency and best practice.
- This role has key stakeholders at Manager, Senior Manager and Principal level
This role can be based in London, Birmingham, Manchester or Bristol
Essential skills
- Customer experience trial scenarios execution
- Customer engagement
- Issue tracking
- Root cause analysis
- Challenging, influencing, negotiating and innovating within the Trials team
- Attention to detail
- MS Office – in particular Excel, Word and PowerPoint
- Forensic ability to validate that the customer experience we provide meets the one that was defined
- Ideally a member of a relevant professional body e.g. MSP, APMP or BT PPM qualified
What we would like to see on your CV
- Data analysis and reporting
- Excellent time management and organisation skills
- Excellent documentation management
- Project management/ planning
- Experience working with Business products or customer segments
- Confident in using tools and processes to manage, enhance and optimise trials
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.