Career Grade: D
Internal Closing Date: 29/09/23
Locations: Birmingham, Bristol, London, Manchester
Why this job matters
The Trials team are responsible for signing off all major product and solution launches in Business– confirming that products and solutions have being properly trialled and piloted, with the relevant quality checks met and the true customer experience understood.
We are going through a transformational time as a Trials team, seeking to trial in new Product areas – Solutions, Networking and Security – to drive consistent quality to market across our product towers, whilst maintaining the right speed to market. This job operates in a new part of the trials team and requires a change agent mindset to embed long lasting success and continuous improvement in the way we trial and launch products and solutions.
The Trials Manager is a senior managerial role with line management responsibility for a team of Trials Specialists and Professionals who are leading and supporting trials for product and solution launches across all customer segments of BT Business (large and small corporate, public, wholesale and global customers).
They have a reputation for ensuring “no surprise” launches on a consistent basis, to build a better business and deliver a brilliant customer experience.
The Trials Manager recommends whether the product or proposition meets the defined customer experience and suggests improvements that can further enhance the experience post launch.
The Trials Manager leads on trials and supports their team to lead on trials. They ensure the Trials Toolkit is known and understood by the full team, foster great stakeholder relationships, leverage best practice, and drive for continuous improvement across the team through best in class documentation and informing a best in class trials tooling strategy.
What you'll be doing
- Engage, influence and lead a wide range of stakeholders and embed consistency in trial approach for new product towers – win-win story telling.
- Lead a team of people to be brilliant, setting ambitious targets and creating the right culture for people to succeed.
- The individual is able to mentor and guide their team, ensuring they perform at their maximum potential.
- They are expected to have in-depth knowledge of all trials being planned and executed by their team
- Ensures successful execution of Trials managed by their team to agreed methodologies, timelines and budgets.
- Ensures that the customer experience can be measured during the trial and validates that the customer experience target has been met prior to launch.
- Provides recommendations on enhancements to be delivered post launch.
- Accountable to senior forums to reporting on the progress of the trial, any blockers, and working through to resolution.
- This role has key stakeholders at Senior Manager, Principal, Director and MD level.
This role can be based in London, Birmingham, Manchester or Bristol
Essential skills
- Experienced team leader
- Able to demonstrate clear and concise Executive level reporting
- Senior and powerful voice required when dealing with wider programmes stakeholders, with a high level of pragmatism and influence
- High level of autonomy required with strong decision and influencing skills
- Able to challenge, influence, negotiate and innovate at senior levels of BT (up to Director level)
What we would like to see on your CV
- Stakeholder management
- Team leadership
- Project management/ planning
- Process management/ design
- Experience working with Business products or customer segments
- Experience working on customer experience trials
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.