Job Introduction
As a Food Service Assistant at HMRC Cardiff, you're a real people person with excellent communication skills, Mainly customer facing, You'll interact with our clients and colleagues every day, improving quality of life for all that you meet. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
- Clean and sanitize equipment and workstations
- Support any enquiries or requests within the food and beverage areas
- Serve and replenish food from counters and break down stations at the end of meal periods
- Interact with customers in the serving, retail, and dining areas
What you bring:
- Positive attitude, professionalism and respect for others
- Basic food-handling skills
- No previous experience required
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Main Responsibilities
- To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
- To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks.
- To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include; all areas at HMRC Cardiff
- To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Café Supervisor, only after correct training has been given.
- Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
- To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
- To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times.
- To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
- To ensure you wear all personal protective equipment provided and specified for the tasks
- Ensure that the Company's standards of cleanliness are achieved and maintained in pot wash, fixtures and fittings, pots, pans, cutlery, crockery, glassware, storage area etc.
- Ensure the cleanliness and tidiness of the kitchen and stores
- Ensure temperatures of chilled and frozen goods are checked and recorded upon arrival
- Put delivered goods into storage once checked
- Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’.
- To clear and refill catering stations to include replenishing tea, coffee milk and sugar when necessary
- To operate till as per training given, to include cashing up
- To follow Profit protection procedures
- To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food Safety, COSHH, Cleaning methods, HACCP, Cleaning Training and Site Specifics Procedures.
- To deal with any complaints / issues from customers immediately and report directly to Café Supervisor.
- To participate actively within team meetings in order to develop ideas to enhance service offer.
- To perform miscellaneous cleaning, portering or receptionist tasks as instructed by the Front of House Manager
- To be flexible to work additional hours in order to cover holiday and sickness within the team.
- To assist, where necessary, including the receipt, despatch and movement of stores, furniture
- To assist with the lifting and movement of furniture within a team or at preparation for meetings
- To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
- To complete any paperwork pertinent to the area of work
- To offer excellent customer service to all customers
- Secure working area at the end of the working day.
- It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
The Ideal Candidate
Essential
- Health and Safety Procedures must be followed at all times.
- Identify the standard/end result required for a task and complete it accordingly.
- Support team to achieve work goals, etc.
- Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times.
Desirable
- Ability to work under one’s own initiative.
About The Company
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.
Package Description
- 37.5 hours per week
- Monday - Friday
- 6:30am - 2:30pm
- 9:30am - 5:30pm
- £10.42 per hour
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