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Some careers are more impactful than others.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Role Purpose:

CMG provides multi-jurisdictional client support to HSBC’s Global Markets coverage teams and facilitates client onboarding and maintenance across all HSBC Markets products. Client Management Group is part of Wholesale Client Services and undertakes the coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. CMG strategy aims to deliver high quality, standardised and consistent support globally for all GBM customers.
CMG also provides a Relationship Management (RM) function to a portfolio of asset managers and hedge funds. As an Associate Client Manager (CM), you will be the key point of contact for CMG’s RM’s and clients from an onboarding, account maintenance and Customer Due Diligence perspective. Accordingly CMs are responsible for the oversight and co-ordination of new business on-boards, existing client maintenance and some facilitation of client exits as well as supporting the RM’s with any onboarding related relationship tasks.

Your responsibilities will include:

• Work closely with clients and all Global Markets and Wholesale functions to raise, lead and manage, coordinate and prioritise all onboarding requests on behalf of ICG.
• Management, coordination and prioritisation of all NTB KYC requests.
• Responsible for ensuring CDD is prioritized and completed in line with agreed timeframes
• Manage the co-ordination of cross border requests from multiple jurisdictions, working closely with local CM including sharing information and providing guidance to other sites
• Work closely with functional Subject Matter Expert (SME) and give direction / support to relevant Case Managers
• Accountable for ensuring regular MI reporting is delivered to line management for key stakeholders
• Proactively interact with the credit team to ensure new lines and any amended lines are approved and updated in the Global Risk Portal
• Work closely with the legal documentation team to achieve target dates and on-boarding deadlines including understanding and being able to represent both client and HSBC commercial views internally and externally.
• Strict adherence to compliance and operation risk controls in accordance to HSBC regulatory standards, policies and practises
• Strong understanding of and adherence to all regulatory requirements (DFA / EMIR / FATCA / MiFID etc)
• Establish and support strong relationships with key individuals in the client’s management team

To be successful in this role you should meet the following requirements:

• Project management capability is a key requirement
• Demonstrate commercial awareness and strong experience within a global markets / banking type environment
• Strong client service, client management or operational background with demonstrable experience in a client facing role
• Proven ability to prioritise competing demands
• Excellent problem solving, organisational and analytical skills
• Delivery-focused with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality
• Able to demonstrate confidence, gravitas and influencing skills when interacting with multiple senior stakeholders
• Able to build strong relationships with other functions and business units and the ability to interface with and influence senior stakeholders in the Client Management Group and the businesses it supports
• Ability to solve complex problems, challenge the status quo and suggest viable alternative approaches
• Track Record Experience of markets onboarding orchestration

The base location for this role will be 8 Canada Square, London with hybrid working (2/3 days in office).

You’ll achieve more when you join HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours.

If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you