End Date
Tuesday 19 September 2023
Salary Range
£137,471 - £161,730
Agile Working Options
Hybrid Working
Job Description Summary
We’re looking for a new Head of SCS Direct to join our Specialist Client Solutions (SCS) team within Business & Commercial Banking. This is a national role where you'll be responsible for devising and implementing a strategy to ensure the effective delivery of targets (financial and non financial) as well as cultivating a performance management culture across a team of 80+ telephony colleagues. Client solutions distributed via our SCS colleagues include Asset Finance, Invoice Finance, Trade, Merchant Acquiring, Term Lending, Deposits and Commercial Cards.
The key purpose of the role is to provide leadership and direction to the sales teams, continue to develop and broaden the scope of the Direct channel, and play a meaningful role in the delivery of our overall strategy as a member of the SCS leadership team. In addition, as a senior leader there is the expectation that the individual also works effectively across the broader Group.
Job Description
We’re looking for a new Head of SCS Direct to join our Specialist Client Solutions (SCS) team within Business & Commercial Banking. This is a national role where you'll be responsible for devising and implementing a strategy to ensure the effective delivery of targets (financial and non financial) as well as cultivating a performance management culture across a team of 80+ telephony colleagues. Client solutions distributed via our SCS colleagues include Asset Finance, Invoice Finance, Trade, Merchant Acquiring, Term Lending, Deposits and Commercial Cards.
The key purpose of the role is to provide leadership and direction to the sales teams, continue to develop and broaden the scope of the Direct channel, and play a meaningful role in the delivery of our overall strategy as a member of the SCS leadership team. In addition, as a senior leader there is the expectation that the individual also works effectively across the broader Group.
Core responsibilities include…
Taking ownership for fulfilling business plans by effectively leading a large national team.
Developing long term objectives and taking responsibility for implementing and coordinating a performance management culture to achieve sales targets and expand the customer base.
Participating in the development and delivery of budget plans for own department.
Ensuring focus on growing the skills and capabilities of an engaged, diverse workforce within own function / team and personally investing in own and others’ capabilities.
Collaborating with product partners and others to define, develop and deliver significant financial products and offers to ensure alignment with customer requirements.
Developing the strategy to achieve medium term business needs by anticipating complex issues, challenges and opportunities.
Managing Risk, ensuring compliance to local and Group policies, and external governance.
Building and maintaining a strong working relationship with Coverage colleagues to aid the delivery of our combined goals and drive business lead flow
Working with key Credit partners to make strategic changes to appetite and policy to contribute towards achieving our key financial objectives
Developing and improving relationships of trust with key partners. Identifies priorities, issues and strategic challenges in own strategic business unit / function and prepares and engages fully in the discussion.
Representing the organisation in a variety of industry and professional forums to promote the value of the company brand.
Capabilities…
Experience leading multiple product disciplines across a national team
Performance management of a large team is a critical aspect of this role and therefore ability to review & develop performance is important.
Proven sales experience, consistently meeting or exceeding targets.
Ability to communicate, present and influence credibly and effectively at all levels of the organisation.
Influencing the design and delivery of scalable client journeys for SME customers across the Lending and Working Capital, Liquidity and Payment’s product families.
Channel transformation or channel management and development knowledge is key (including governance, business readiness and implementation) as new product journeys or features are launched
Consistent record articulating the distinct aspects of products and services and position them against competitors.
Strong commercial awareness and financial skills.
Demonstrable experience in developing customer-focused, differentiated, and achievable solutions.
Ability to influence key Risk partners, including Credit and Product
Influences and balances stakeholders, including Executives.
Ability to solve problems and to understand the strategic issues affecting prospective clients and the industry.
What we’ll provide in return:
Our continued commitment to helping Britain recover means you can make a difference to customers, businesses and communities.
Together we can shape the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're passionate about creating a values-led culture, and our approach to inclusion and diversity means that we all have the chance to make a real difference, together.
We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background.
Location:
The role is national, with SCS Direct Hubs in Leeds, Southampton, Birmingham, Basildon and Manchester. The role involves a blend of home and office working, with an expectation that a minimum of 40% of your working week will be spent in the office. We therefore welcome applications from any location, noting that there will be an element of travel involved to spend time with the regionally based teams.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, and it’s why we especially welcome applications from under-represented groups.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.