You do not need any specific qualifications for this post, the essential criteria are;
1. Technical understanding of recent Windows Operating Systems, MS Office 365 and have a good understanding of Assyst 10 or similar service management tool, components of SCCM, Microsoft Active Directory and MS Endpoint Management platform (InTune)
2. Experience in a service delivery role, the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills with an ability to analyse information and determine improvements in services and processes.
3. Experience of working and engaging with a wide range of suppliers, stakeholders, including Ministers, Directors and Senior Management to deliver solutions that meet their outcomes.
4. Good analytical skills to be able to scrutinise issues and draw conclusions, and interpretations from the information available to plan and deliver solutions for customers.