Job Title
Consumer Insight Executive
Job Description
An exciting role to bring us closer to our customers globally and help IG grow and execute on its strategy.
Role Purpose
The role provides IG with valuable customer insights needed to develop market leading product offering and build customer experiences to explore opportunities and win in key growth markets in a fast-growing industry. The role supports and manage research projects and partner with a broad range of stakeholders within the business. The role covers a wide range of geographic markets, products and customer segments.
What you’ll do
As part of the Consumer Insight & Strategy Team, you will be in charge of end to end management and delivery of a wide variety of research projects across markets, including:
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Quantitative surveys, including questionnaire design, programming, data analysis and reporting on variety of topics such as investment trends, consumer sentiments and brand performance;
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Interviews and focus groups with IG clients and other traders (e.g., ad campaign testing, product testing, etc);
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Country and product specific market studies;
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UI & UX research on IG products and services;
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Analysis of competitors and external market trends.
Present detailed findings to management, summarising key points with recommendations for business action;
Partner with country teams across the business to understand local market dynamics and to translate group strategy to local needs;
Build a network across the business to understand group priorities, performance and trends;
Most projects are conducted in house, but some management of agencies is required.
Who you are
You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude.
You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar.
You want to be part of a proudly carbon-neutral company that will prioritise your wellbeing and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you’re inspired by our way of working and can bring something new to our team of topnotch people, then you’ll find a home here.
Skills and Experience:
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Proven track record of supporting market research projects on either the agency or client side;
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Understanding of quantitative techniques and previous experience of quantitative surveys and data analysis in consumer research projects on either the agency or client side;
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Experience in qualitative research projects, depth interviews and / or focus groups;
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Ability to work as part of a team, as well as independently research a market or sector where required;
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Ability to deliver and present research findings and draw out the key conclusions and actions to key stakeholders.
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Proficiency in English language. Additional language skills are of advantage, but not required
Personal Attributes:
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Strong organisational and communication skills to balance the needs of numerous stakeholders
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Self-motivated, curious and with a desire to always learn
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A keen interest in and to learn about financial markets
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Adaptable and comfortable working in a fast-paced environment
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Ability to challenge beliefs and think out of box to find new ways of doing things
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Ability to build strong working relationships and work within a team
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Experience of the investments or trading industries is of advantage, but not required
Who we are
We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow’s opportunities. Today, we’re a global fintech company incorporating the IG, tastylive, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide.
But we know our success is only possible because of our people, who we encourage and empower to be brave, determined and inventive. Join us if you’d like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.
Where you’ll work
As part of our hybrid working environment, you’ll split your time between home and the office. In this way, you’ll be able to enjoy a better work-life balance and always bring your best self to your role.
At the office, you’ll have access to everything you’d expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms and breakout areas. Plus, all our offices are located in iconic city centres, close to everything you might need for a rewarding working experience.
While you’ll be based in our London office, we offer a hybrid working model with a blend of in-office and remote work.
Join IG, and you’ll be joining the best in an always-moving industry. We’re constantly improving and developing our backend systems, as well as experimenting with machine learning approaches like predictive analytics and NLP.
How you’ll grow
Your personal and professional development are important to us.
As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve.
If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.
This is an exciting role with a broad remit that allows you to learn about the brokerage industry. You will be in a great position to grow within the team and create your own development path within the group. As a new starter, you are in a great position to bring new ways of thinking and challenge established beliefs and elevate performance. With lost of exposure to number of stakeholders within the group across our key markets you will have plenty of room for onward progression.
From the team
This is a great team to be in! We are involved in all aspects of the business and have early input to the key strategic initiatives that are powering our strategy. I continue to learn so much and develop a great network.
Number of openings
1