End Date
Tuesday 30 May 2023
Salary Range
£24,579 - £27,310
Agile Working Options
Flexible / Variable Hours
Job Description Summary
Responsible for the day to day relationship of clients and internal stakeholders, including daily lending processes, providing the required client experience to cement LBG as the best bank for business. Responding to client needs to ensure excellence in service is delivered to our clients.
Job Description
The Agricultural Mortgage Corporation PLC (AMC) is a market leader in the provision of medium and long term secured lending to the farming industry in Great Britain. It aims to be the first choice for farm and rural finance on the basis of competitive terms and quality of service.
A full time vacancy has arisen within our Operational team where you'll be responsible for a variety of administrative and telephony tasks as well as developing a strong working relationship with our customers. The role will be extremely varied and below are some of the key responsibilities you can expect to be involved in.
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Discuss new lending enquiries with existing and potential clients
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Process new loan applications submitted via our Land Agents and Regional Agricultural Managers for Credit appraisal
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Liaise with customers to secure acceptance of a Loan Offer
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Issue formal legal instructions to solicitors and working alongside them and AMC’s customers to ensure efficient and timely completion of loan applications
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Assist in the delivery of AMC’s drawn lending annual benchmarks
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Discuss and process security property and loan change requests for existing clients
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Work alongside customers, solicitors, AMC Land Agents and AMC Regional Agricultural Managers to ensure efficient and timely completion of these requests
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Assist in the overall delivery of loan amendments for existing customers.
Working as part of the Operational Team you'll be expected to demonstrate excellent communication skills, both written and verbal, an ability to work within given guidelines and tight timescales, and be capable of working in a very busy environment. Possessing strong organisational skills, you'll be a self-starting, standout colleague with a clear focus on delivering results whilst also providing excellent customer service.
With a high standard of attention to detail you'll ensure an easy and simple process for the customer whilst safeguarding AMC's position at all times, paying due regard to legal matters, lending policy and all associated regulation.
Right from the beginning, we’ll give you full training and all the support you need with 1-to-1 training. During this time you'll get all the coaching and development you need, to achieve your competency, so you don’t necessarily need previous experience of finance or banking.
The role is primarily office based and located in Lloyds Banking Group, Keens House, Andover.
This is a challenging and diverse role in which you'll be responsible for your own case management. Liaising with customers, solicitors, Land Agents and SME Credit you'll provide guidance within a pressurised department which has to meet client and business deadlines for drawdown of a mortgage, or a change to a customer’s security property/mortgage. The ability to build strong business relationships and remain calm throughout will be key to your success.
Normal office hours are 9.00am - 5.00pm Monday to Friday although we're open to discussions about flexible working to facilitate a working arrangement suitable to both you and the business.
Our colleagues are making a difference, individually and collectively, through the work they do. Whatever your role, whatever your level or whatever part of our business you work in, you’ll have the opportunity to make a real difference and support our commitment to helping Britain prosper.
And with an employee benefits package you can tailor to suit your lifestyle a role in Lloyds Banking Group brings many exciting rewards...
For starters, we'll give you a competitive salary that comes with a bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
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Various share schemes
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A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
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Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
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You’ll also receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your annual leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
We also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in your future.
We’re committed to building a workforce which is as diversely represented as our customers and so would encourage applications from people of all backgrounds. We're passionate about diversity and always appoint on merit.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
Join us and be part of an inclusive, values-based culture focused on making a difference!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.