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apetito is the UK’s leading supplier of food to the health and social care sectors. Servicing over 400 hospitals, 450 care homes and thousands more through our work with Local Authorities, we produce delicious, nutritious and sustainable meals for people at home or in care. Through our food we look to ‘make a real difference’ to all our customers, up and down the country.

Our Values

Established in 1958, as a family-owned business, as a family-owned business, our values sit at the very heart of what we do. We are proud to be a business that makes a real difference, committed to producing great food to be proud of. We have developed a range of products designed to enhance health and wellbeing for all our customers. We are proud supporters of British food and farming and focus on using the best ethical and sustainable produce.

We are driven by a passion for service, dedicated to feeding some of the UK’s most vulnerable people, offering healthy and delicious meals to customers across the UK.

Ethical & Sustainable

As a business which operates within food manufacturing, we believe we have an obligation to make a positive contribution on society. With over 300 products in our range, we ensure our produce is ethically and sustainably sourced, working only with suppliers who share our commitment to making a positive impact.

We’re a proud member of the Ethical Trade Initiative (ETI), a leading alliance of companies, trade unions and NGOs, that promote respect for workers’ rights globally. All our new suppliers now operate under the ETI’s guidelines.

We are also a member of The UK’s Plastics Pact, an initiative looking to transform the plastic packaging industry in the UK. As part of the initiative, we have committed, along with other ambitious targets, to eliminate unnecessary single-use plastic completely by 2025.

We have also made a commitment to our employees – we’re recognised as an accredited Living Wage employer by the Living Wage Foundation. Joining an elite group of FTSE 100 companies and public sector organisations.

This role forms part of our Graduate Development Programme full details on the programme can be found on our careers pages at apetito Graduates.

• To take ownership of our Next Think platform and be engaged in its future use and adoption
• Daily Next Think monitoring and measurement against user experience KPI’s
• Day to day administration of Next Think to ensure it’s effectively reporting on our current position.
• Fully understand why Next Think is reporting some users having Average experience or frustrating experiences.
• Create action plans that you will manage and deliver to ensure people are moving into the good experience pot.
• Offer training to influence users to change habits that maybe the reason for a poor experience.
• Offer advice to home workers that would improve their connectivity and thus improve their experience score.
• Identify any poor IT equipment and upgrade it that is he known cause for a bad experience.
• Understand any software or application trends that are causing bad experiences and address them.
• Build and maintain support documentation for Next Think.
• Write Scripts within Next Think that will automatically fire when a set scenario exists - e.g. remove Microsoft Office and Re-install if the application is corrupted.
• Have a real passion for driving down logged support calls that can be addressed through scripting in Next Think.
• Report weekly improvements on progress achieved from actions you have delivered.
• Work closely with the IT team to ensure your scripts are validated and safe to run.
• Share your plans, ideas and progress with the team to ensure they understand what your objectives and results are.
• Work collaboratively with the business, IT team, 3rd parties and Project teams where needed.

Essential:

• You will be studying towards a degree in an IT discipline with the expectation that you will receive a 2:1 (graduating 2025) or above and are looking to complete a 12 - month placement as part of your degree.

Desirable:

• Experience in Servicedesk call logging software
• Knowledge of SAP
• Experience of liaising with external partners
• Good problem solving and diagnosis
• Working knowledge of MS Office products
• Good knowledge of Computing Hardware

Essential:

• They will have strong customer facing skills and a passion for delivering great service.
• The candidate will have a desire to regularly review all calls logged within the Servicedesk software to ensure that all calls remain current and up-to-date.
• Excellent analysis, problem management and interpersonal skills
• Self-motivated and able to own and manage workload with minimal supervision – a proven self-starter
• Able to demonstrate a structured approach to work as well as being able to work well in team environment and deal with people professionally at all levels
• Is used to working in a high workload environment and can readily prioritise issues and escalate if required
• Has a passion for speaking to business users and asking relevant questions to ascertain the user’s problem.
• Is effective at using oral and written forms of communication
• The role is based in Trowbridge Wiltshire however it may require occasional and limited UK travel.
• The role will require daily interaction with Apetito staff, 3rd parties and Franchisee staff.
• You will report to the IT service delivery manager.
• The role will require 24/7 on-call out of hours support on a rota basis as required.